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No mobile data after schedule change

Posted: Wed Apr 03, 2019 9:41 pm
by kiwigene
How long after resetting a schedule does it take to activate? I had a schedule set towards the end of last month to stop going over data quota. Reset everything back to default on Monday (i.e. to allow unrestricted data usage), but I'm getting no data connection. Help?

Re: No mobile data after schedule change

Posted: Thu Apr 04, 2019 1:39 am
by KavindaS
kiwigene wrote:
Wed Apr 03, 2019 9:41 pm
How long after resetting a schedule does it take to activate? I had a schedule set towards the end of last month to stop going over data quota. Reset everything back to default on Monday (i.e. to allow unrestricted data usage), but I'm getting no data connection. Help?
PM me your relevant service number, and I will check on this for you.

Re: No mobile data after schedule change

Posted: Thu Apr 04, 2019 1:41 pm
by kiwigene
PM sent.

Re: No mobile data after schedule change

Posted: Thu Apr 04, 2019 11:22 pm
by KavindaS
kiwigene wrote:
Thu Apr 04, 2019 1:41 pm
PM sent.
Thank you. I will provide a feedback on this after checking.

Re: No mobile data after schedule change

Posted: Fri Apr 12, 2019 9:20 am
by kiwigene
Still waiting for this to be looked into and resolved. No mobile data for 12 days...
I have tried the sim in two different phones (Moto and iPhone) and checked the phones data settings - still no data connection.

Raised a ticket #14823275 two days ago as well and had no response.