NEW Mobile Phone Service - Sort Of

Mobile phone plans, SIM card activation and porting issue
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roya92
Posts: 8
Joined: Thu Feb 28, 2019 10:00 am

NEW Mobile Phone Service - Sort Of

Post by roya92 » Tue Apr 30, 2019 10:12 am

After a very, very long time porting a number and service over to Exetel I am finally up a running - only took 2 weeks :evil: . Well, sort of.... Phone and Text is fine but NO DATA.

I've re-started the phone - nothing.
I've checked to ensure that data is ON - it is.
Went from Optus to Optus so "should" be all good.
Been waiting on the phone trying to get onto support - gave up after nearly 30 minutes.

Need Assistance! How do I send you phone number / account number??

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KavindaS
Forum Admin
Posts: 2261
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: NEW Mobile Phone Service - Sort Of

Post by KavindaS » Tue Apr 30, 2019 3:54 pm

roya92 wrote:
Tue Apr 30, 2019 10:12 am
After a very, very long time porting a number and service over to Exetel I am finally up a running - only took 2 weeks :evil: . Well, sort of.... Phone and Text is fine but NO DATA.

I've re-started the phone - nothing.
I've checked to ensure that data is ON - it is.
Went from Optus to Optus so "should" be all good.
Been waiting on the phone trying to get onto support - gave up after nearly 30 minutes.

Need Assistance! How do I send you phone number / account number??
PM me your phone number / customer id, and I will have a quick check on this.

roya92
Posts: 8
Joined: Thu Feb 28, 2019 10:00 am

Re: NEW Mobile Phone Service - Sort Of

Post by roya92 » Wed May 01, 2019 3:38 pm

Ignore my PM,

Don't know if anyone did anything but I now have data.

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KavindaS
Forum Admin
Posts: 2261
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: NEW Mobile Phone Service - Sort Of

Post by KavindaS » Wed May 01, 2019 3:54 pm

roya92 wrote:
Wed May 01, 2019 3:38 pm
Ignore my PM,

Don't know if anyone did anything but I now have data.
So far, I have not received any PM. Glad that your service working now with mobile data. :)

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