Voicemail

Mobile phone plans, SIM card activation and porting issue
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Marf
Posts: 6
Joined: Wed May 15, 2019 4:07 pm

Voicemail

Post by Marf » Wed May 15, 2019 4:46 pm

Hi, I am trying to get my voicemail service working where I have my own recording when I can't answer the phone.

I have done 321 & all I get is the missed call service, anybody know how to make it work?

Thanks

KavindaS
Forum Admin
Posts: 2470
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Voicemail

Post by KavindaS » Wed May 15, 2019 7:53 pm

Marf wrote:
Wed May 15, 2019 4:46 pm
Hi, I am trying to get my voicemail service working where I have my own recording when I can't answer the phone.

I have done 321 & all I get is the missed call service, anybody know how to make it work?

Thanks
Welcome to the Exetel Forum :)

I have checked the Voice mail activation and all good from the back-end. However, you need to do at least one of the following to complete the setup.

Set up using a mobile handset

Use the mobile handsets menu system to activate or cancel call diversion or dial the codes below instead:

There are four call divert codes:

67 Divert calls when "Busy" (on another call)
61 Divert calls when "Answer" (i.e. didn’t hear mobile ring)
62 Divert calls when "Unreachable" (i.e. mobile turned off)
21 Divert "All calls" (i.e. when roaming overseas)

To activate:

Press [ * ][ * ] Call divert code [ * ][ 3 ][ 2 ][ 1 ][ # ][ Send / Call ]

For example, to set a diversion when busy: * * 6 7 * 3 2 1 # Send

To cancel:
Press [ # ][ # ] Call divert code [ # ][ Send / Call ]

Let me know if the issue persists after completing the above.

Marf
Posts: 6
Joined: Wed May 15, 2019 4:07 pm

Re: Voicemail

Post by Marf » Thu May 16, 2019 8:34 am

Thanks KavindaS, I got it working.

Think I didn't activate it properly, I had previously tried the Optus store & even they couldn't get it going.

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