Marf wrote: ↑
Wed May 15, 2019 4:46 pm
Hi, I am trying to get my voicemail service working where I have my own recording when I can't answer the phone.
I have done 321 & all I get is the missed call service, anybody know how to make it work?
Welcome to the Exetel Forum
I have checked the Voice mail activation and all good from the back-end. However, you need to do at least one of the following to complete the setup.
Set up using a mobile handset
Use the mobile handsets menu system to activate or cancel call diversion or dial the codes below instead:
There are four call divert codes:
67 Divert calls when "Busy" (on another call)
61 Divert calls when "Answer" (i.e. didn’t hear mobile ring)
62 Divert calls when "Unreachable" (i.e. mobile turned off)
21 Divert "All calls" (i.e. when roaming overseas)
Press [ * ][ * ] Call divert code [ * ][ 3 ][ 2 ][ 1 ][ # ][ Send / Call ]
For example, to set a diversion when busy: * * 6 7 * 3 2 1 # Send
Press [ # ][ # ] Call divert code [ # ][ Send / Call ]
Let me know if the issue persists after completing the above.