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Voicemail

Posted: Wed May 15, 2019 4:46 pm
by Marf
Hi, I am trying to get my voicemail service working where I have my own recording when I can't answer the phone.

I have done 321 & all I get is the missed call service, anybody know how to make it work?

Thanks

Re: Voicemail

Posted: Wed May 15, 2019 7:53 pm
by KavindaS
Marf wrote:
Wed May 15, 2019 4:46 pm
Hi, I am trying to get my voicemail service working where I have my own recording when I can't answer the phone.

I have done 321 & all I get is the missed call service, anybody know how to make it work?

Thanks
Welcome to the Exetel Forum :)

I have checked the Voice mail activation and all good from the back-end. However, you need to do at least one of the following to complete the setup.

Set up using a mobile handset

Use the mobile handsets menu system to activate or cancel call diversion or dial the codes below instead:

There are four call divert codes:

67 Divert calls when "Busy" (on another call)
61 Divert calls when "Answer" (i.e. didn’t hear mobile ring)
62 Divert calls when "Unreachable" (i.e. mobile turned off)
21 Divert "All calls" (i.e. when roaming overseas)

To activate:

Press [ * ][ * ] Call divert code [ * ][ 3 ][ 2 ][ 1 ][ # ][ Send / Call ]

For example, to set a diversion when busy: * * 6 7 * 3 2 1 # Send

To cancel:
Press [ # ][ # ] Call divert code [ # ][ Send / Call ]

Let me know if the issue persists after completing the above.

Re: Voicemail

Posted: Thu May 16, 2019 8:34 am
by Marf
Thanks KavindaS, I got it working.

Think I didn't activate it properly, I had previously tried the Optus store & even they couldn't get it going.