International calls from mobile when not included in plan

Mobile phone plans, SIM card activation and porting issue
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kiwigene
Posts: 70
Joined: Wed Sep 12, 2007 3:35 pm
Location: Sydney

International calls from mobile when not included in plan

Post by kiwigene » Wed May 22, 2019 10:59 am

A family member made an international mobile call to a mobile in NZ. But the current mobile plan doesn't have any "included value" for international calls. The spend threshold was set to $0. There doesn't seem to be any other way in the Members Facility to stop these calls from being made. Can someone from Exetel advise what to do in this situation? It doesn't seem acceptable to charge for something that is not included, but not have a way to block that service.

sankap
Exetel Staff
Posts: 23
Joined: Thu Apr 04, 2013 2:52 pm
Location: Sydney

Re: International calls from mobile when not included in plan

Post by sankap » Wed May 22, 2019 5:16 pm

Hi,

If the spend management was set to $0 then the service would get blocked after this call.
On request, we can completely block the ability to make international calls.
Please PM me your service number and email address so I can have a look and get back to you with more specific details.

Thanks.

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