Problems with porting of mobile phone - No data or SMS

Mobile phone plans, SIM card activation and porting issue
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roie84
Posts: 4
Joined: Thu Jul 04, 2019 8:23 pm

Problems with porting of mobile phone - No data or SMS

Post by roie84 » Thu Jul 04, 2019 8:48 pm

Hello.

I've just ported my SIM plan from Amaysim to Exetel.
The phone calls are working fine (I can make and receive phone calls).

The problems I have:

1. Mobile Data is not working. I tried multiple APN settings, but the one that is indicated in the welcome letter I received from Exetel is yesinternet but that does not work either

2. SMS is not working. I cannot send or receive SMS messages.

My phone is an Android.

Please fix this ASAP.

Thanks!

HimaJ
Exetel Staff
Posts: 209
Joined: Mon Feb 09, 2015 8:15 pm
Location: Sydney

Re: Problems with porting of mobile phone - No data or SMS

Post by HimaJ » Thu Jul 04, 2019 8:57 pm

Can you please PM us your Mobile service number where we can look into your matter urgently.

roie84
Posts: 4
Joined: Thu Jul 04, 2019 8:23 pm

Re: Problems with porting of mobile phone - No data or SMS

Post by roie84 » Thu Jul 04, 2019 9:15 pm

Just PM-ed your my mobile number Thanks!

HimaJ
Exetel Staff
Posts: 209
Joined: Mon Feb 09, 2015 8:15 pm
Location: Sydney

Re: Problems with porting of mobile phone - No data or SMS

Post by HimaJ » Thu Jul 04, 2019 9:49 pm

Thank you for providing the details.

Please note that we have sent you an email update to your nominated email address. Please refer the email and if you have any further concerns please get back to us via the same email thread.

Reference number : 15533256

roie84
Posts: 4
Joined: Thu Jul 04, 2019 8:23 pm

Re: Problems with porting of mobile phone - No data or SMS

Post by roie84 » Thu Jul 04, 2019 10:09 pm

Hi Hima,

Thank you for the email.

Unfortunately, I can't log in to my Exetel account.

This is because everytime I try to log in, it requests for a token to be sent to my mobile via SMS, which I cannot receive because my number has been ported to Exetel but only the calls are active but the SMS is not.

How do I fix this?

roie84
Posts: 4
Joined: Thu Jul 04, 2019 8:23 pm

Re: Problems with porting of mobile phone - No data or SMS

Post by roie84 » Fri Jul 05, 2019 9:04 am

All fixed now. Thanks!

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