Help desk answered after 1hr and hung up on me!

Mobile phone plans, SIM card activation and porting issue
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goneftn
Posts: 1
Joined: Fri Jul 05, 2019 12:11 pm

Help desk answered after 1hr and hung up on me!

Post by goneftn » Fri Jul 05, 2019 5:35 pm

I don't have data, rang the help desk, waited one hour, was identified and then asked to wait on line and shortly after the call was terminated.
I am so disappointed.
No reference number given or anything.
Does anyone have the settings I need for data please? I have been overseas and since returning home data will not work.

Gidget
Volunteer Site Admin
Posts: 1813
Joined: Wed Jan 28, 2004 4:33 am
Location: Sydney

Re: Help desk answered after 1hr and hung up on me!

Post by Gidget » Fri Jul 05, 2019 6:35 pm

Did you have global roaming without data turned on while you were overseas, and if so have you turned off global roaming since you got home?
Log a fault ticket here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

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