New Service - No Access

Mobile phone plans, SIM card activation and porting issue
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DoubleDelight
Posts: 3
Joined: Wed Jul 10, 2019 6:01 pm

New Service - No Access

Post by DoubleDelight » Thu Jul 11, 2019 10:09 am

We recently started a Wireless Broadband service with Exetel. We installed the modem and activated on Friday July 5, 2019 and to date we have had no internet access at all. I've tried to call and there have been ridiculous call queues. I raised a ticket via the website and received and automated response but still have not had a reply.

Can someone please contact me to advise what the issue is.

stevecJ
Forum Admin
Posts: 1040
Joined: Wed Jan 06, 2010 9:48 am

Re: New Service - No Access

Post by stevecJ » Thu Jul 11, 2019 3:44 pm

Hi,

Could you please share the ticket id or PM us your wireless broadband service number where we can look into your matter urgently
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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DoubleDelight
Posts: 3
Joined: Wed Jul 10, 2019 6:01 pm

Re: New Service - No Access

Post by DoubleDelight » Thu Jul 11, 2019 7:11 pm

Hi

Ticket # 15578977

nilushid
Exetel Staff
Posts: 658
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: New Service - No Access

Post by nilushid » Thu Jul 11, 2019 9:34 pm

DoubleDelight wrote:
Thu Jul 11, 2019 7:11 pm
Hi

Ticket # 15578977
Hi

We have replied you on the same email. Please check and follow the instruction. Please reply back to the email if you have any further concerns.

Thanks

DoubleDelight
Posts: 3
Joined: Wed Jul 10, 2019 6:01 pm

Re: New Service - No Access

Post by DoubleDelight » Fri Jul 12, 2019 8:02 am

I have responded to that email

KavindaS
Forum Admin
Posts: 2423
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: New Service - No Access

Post by KavindaS » Fri Jul 12, 2019 11:52 am

DoubleDelight wrote:
Fri Jul 12, 2019 8:02 am
I have responded to that email
Thank you for following the instructions and we apologies for not having a working service. I have responded to your email, by suggesting another advance setting. Could you try with the change and reply to the email, after check on your service?

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