Switch Mobile phone plan

Mobile phone plans, SIM card activation and porting issue
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ManUtdFans
Posts: 222
Joined: Wed Aug 18, 2004 3:01 pm

Switch Mobile phone plan

Post by ManUtdFans » Wed Aug 07, 2019 10:08 pm

Hi,

Can you tell me if I need to pay any cancellation fees if I request a mobile phone pan from a 12-month plan to month to month before 27 August?
My contract renewal date is 2019-09-01.
Thanks

taniya
Exetel Staff
Posts: 31
Joined: Tue Sep 05, 2017 1:20 pm
Location: Sri lanka

Re: Switch Mobile phone plan

Post by taniya » Thu Aug 08, 2019 2:02 pm

ManUtdFans wrote:
Wed Aug 07, 2019 10:08 pm
Hi,

Can you tell me if I need to pay any cancellation fees if I request a mobile phone pan from a 12-month plan to month to month before 27 August?
My contract renewal date is 2019-09-01.
Thanks
Hi,
There wont be any plan change fee applicable to change your mobile plan from a 12 months contract to a No lock in contract term.
Thanks

ManUtdFans
Posts: 222
Joined: Wed Aug 18, 2004 3:01 pm

Re: Switch Mobile phone plan

Post by ManUtdFans » Thu Aug 08, 2019 3:54 pm

Hi Taniya,

Can you confirm there is no cancellation fees or surcharge?
Or I can PM my mobile phone# you can check for me?
Thanks

nicoler
Exetel Staff
Posts: 131
Joined: Thu May 02, 2013 12:16 pm
Location: COLOMBO

Re: Switch Mobile phone plan

Post by nicoler » Fri Aug 09, 2019 11:23 am

ManUtdFans wrote:
Wed Aug 07, 2019 10:08 pm
Hi,

Can you tell me if I need to pay any cancellation fees if I request a mobile phone pan from a 12-month plan to month to month before 27 August?
My contract renewal date is 2019-09-01.
Thanks
HI

Kindly PM your service details in order to further advise you on this.

Kind Regards

Nicole

ManUtdFans
Posts: 222
Joined: Wed Aug 18, 2004 3:01 pm

Re: Switch Mobile phone plan

Post by ManUtdFans » Fri Aug 09, 2019 1:32 pm

Hi Nicole,

Yes, I just sent you PM.

Thanks

nicoler
Exetel Staff
Posts: 131
Joined: Thu May 02, 2013 12:16 pm
Location: COLOMBO

Re: Switch Mobile phone plan

Post by nicoler » Fri Aug 09, 2019 2:32 pm

ManUtdFans wrote:
Fri Aug 09, 2019 1:32 pm
Hi Nicole,

Yes, I just sent you PM.

Thanks
HI

An email was sent to your nominated email address with the details.

Kind Regards

Nicole

ManUtdFans
Posts: 222
Joined: Wed Aug 18, 2004 3:01 pm

Re: Switch Mobile phone plan

Post by ManUtdFans » Wed Sep 11, 2019 12:43 pm

Hi,

BTW, I have not accessed my web mail account for a very long time and I lost my login details.
Could you send me the web mail login details please?

Thanks

IsuruB
Exetel Staff
Posts: 309
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Switch Mobile phone plan

Post by IsuruB » Wed Sep 11, 2019 2:11 pm

ManUtdFans wrote:
Wed Sep 11, 2019 12:43 pm
Hi,

BTW, I have not accessed my web mail account for a very long time and I lost my login details.
Could you send me the web mail login details please?

Thanks
Hi, Thanks for reaching out. Please login to MyExetel to recover the Exemail password - https://www.exetel.com.au/my-exetel
Go to Premium VAS>Email and click on Edit to change the current password for Exemail

ManUtdFans
Posts: 222
Joined: Wed Aug 18, 2004 3:01 pm

Re: Switch Mobile phone plan

Post by ManUtdFans » Wed Sep 11, 2019 4:54 pm

Hi,

I just created a new email account.
Thanks.

Ateres
Posts: 1
Joined: Wed Jun 17, 2020 8:52 pm

Re: Switch Mobile phone plan

Post by Ateres » Thu Jun 18, 2020 5:02 pm

is it still actual?
cause I would like to switch my mobile plan

nicoler
Exetel Staff
Posts: 131
Joined: Thu May 02, 2013 12:16 pm
Location: COLOMBO

Re: Switch Mobile phone plan

Post by nicoler » Thu Jun 18, 2020 5:33 pm

Ateres wrote:
Thu Jun 18, 2020 5:02 pm
is it still actual?
cause I would like to switch my mobile plan
HI

You may log in to the Exetel Member facility to submit a plan change for the mobile service. The plan change will only come in to effect from the 1st of the next month.

Kind Regards
Nicole.

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