Porting out from Exetel, need my account number

Mobile phone plans, SIM card activation and porting issue
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nwang2002
Posts: 1
Joined: Wed Nov 13, 2019 12:16 am

Porting out from Exetel, need my account number

Post by nwang2002 » Wed Nov 13, 2019 6:24 pm

Hi

I am porting my number out from Exetel. It seems I need to find out my account number as it was not listed anywhere in member facilities (not the custom id in invoice). What is my account number here? It is very frustrating that porting out is so difficult and I already failed twice.

Thanks
Juan

KavindaS
Forum Admin
Posts: 2541
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Porting out from Exetel, need my account number

Post by KavindaS » Wed Nov 13, 2019 6:36 pm

nwang2002 wrote:
Wed Nov 13, 2019 6:24 pm
Hi

I am porting my number out from Exetel. It seems I need to find out my account number as it was not listed anywhere in member facilities (not the custom id in invoice). What is my account number here? It is very frustrating that porting out is so difficult and I already failed twice.

Thanks
Juan
Hi Juan,

Welcome to the Exetel forum. PM me your relevant service number or the customer id and I will provide you the account number.

KavindaS
Forum Admin
Posts: 2541
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Porting out from Exetel, need my account number

Post by KavindaS » Wed Nov 13, 2019 9:38 pm

Hi Juan,

I have received your PM and already sent the account number to your mobile as a text message.

qryss
Posts: 1
Joined: Wed Sep 30, 2015 9:58 pm
Location: Bondi

Re: Porting out from Exetel, need my account number

Post by qryss » Mon Dec 02, 2019 1:49 pm

Hi there,

Can you please advise how to find the correct ‘account number’’ to use?

I can see an ‘account ID” and an ‘account number’ but both fail when I try to port.

Thank you!

Chris

KavindaS
Forum Admin
Posts: 2541
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Porting out from Exetel, need my account number

Post by KavindaS » Mon Dec 02, 2019 3:31 pm

qryss wrote:
Mon Dec 02, 2019 1:49 pm
Hi there,

Can you please advise how to find the correct ‘account number’’ to use?

I can see an ‘account ID” and an ‘account number’ but both fail when I try to port.

Thank you!

Chris
Hi Chris,

Welcome to the Exetel forum and I have received your PM. Sent you a text message on your mobile including the 5 digits account number.

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