Voicemail
Voicemail
Hi all,
We have set up our voicemail messages and turned on the option in user facilities but incoming calls just ring out instead of being diverted to voicemail. Is there anything obvious I may have missed?. I can't access http://www.exetel.com.au/voip_faq.htm for some reason.
We're using an spa3102 ATA.
Thanks, Nick
We have set up our voicemail messages and turned on the option in user facilities but incoming calls just ring out instead of being diverted to voicemail. Is there anything obvious I may have missed?. I can't access http://www.exetel.com.au/voip_faq.htm for some reason.
We're using an spa3102 ATA.
Thanks, Nick
Re: Voicemail
The following FAQ's refer to voicemail.Stickler wrote:Hi all,
We have set up our voicemail messages and turned on the option in user facilities but incoming calls just ring out instead of being diverted to voicemail. Is there anything obvious I may have missed?. I can't access http://www.exetel.com.au/voip_faq.htm for some reason.
We're using an spa3102 ATA.
Thanks, Nick
17. How do I access voicemail ?
Dial 121. You can retrieve messages and set up your personal greeting.
18. What are the charges to deposit & retrieve voicemail ?
They are free of charge.
22. how long are voice mail messages kept on the server?
Voice mail message are only kept on the server for one week only, after that they are then discarded.
23. is there a limit to how much voicemail can be kept?
There are no limits, keeping in mind after one week they will be discarded.
Stickler
I think what you're looking for is on pages 40 & 41 of the user guide, which you can download from a link on the Linksys web site
http://www.linksys.com/servlet/Satellit ... 6582257191
Regards
Ian
I think what you're looking for is on pages 40 & 41 of the user guide, which you can download from a link on the Linksys web site
http://www.linksys.com/servlet/Satellit ... 6582257191
Regards
Ian
Ian, thanks mate for taking the time to look that up. I had assumed the user guide would be the same as the hard copy that came with the unit - which is not much chop.
Ok, getting closer but I still have a couple of queries.
1. What number do I put in as the call forward? is it 121 or is there a special mailbox number I need to track down?.
2. What does ticking the box in the Exetel VOIP user facilities to route busy or unanswered calls to voicemail actually do?
Thanks again
Ok, getting closer but I still have a couple of queries.
1. What number do I put in as the call forward? is it 121 or is there a special mailbox number I need to track down?.
2. What does ticking the box in the Exetel VOIP user facilities to route busy or unanswered calls to voicemail actually do?
Thanks again
Stickler,
I think the voice mail settings in the user facilities are for diverting calls to voicemail & having the received message emailed to you as a .wav or .mp3 file. I might be wrong (can someone from Exetel please confirm)
As for forward number, use 121. Don't forget to set-up you mailbox greetings (option 0 when you dial 121 from you VOIP service)
Let us know how you go. PM me with your voip #, if you want someone to ring you voip to voip, for a test call.
Regards
Ian
I think the voice mail settings in the user facilities are for diverting calls to voicemail & having the received message emailed to you as a .wav or .mp3 file. I might be wrong (can someone from Exetel please confirm)
As for forward number, use 121. Don't forget to set-up you mailbox greetings (option 0 when you dial 121 from you VOIP service)
Let us know how you go. PM me with your voip #, if you want someone to ring you voip to voip, for a test call.
Regards
Ian
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That check box is only for enabling and disabling voicemail.IanS wrote:I think the voice mail settings in the user facilities are for diverting calls to voicemail & having the received message emailed to you as a .wav or .mp3 file. I might be wrong (can someone from Exetel please confirm)
Ian
We do not have VM to Email feature at present.
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No answers from me. There is no need to setup forwarding options in your equipment as it is supposed to be an automatic feature that after a set time the voicemail just comes in. However, having said that it seems that on some numbers it just doesn't work. Back to my answering machine until it's sorted I guess but I really wanted the email option.zander5985 wrote:Stickler/Reagle,
I'm having exactly the same problem. I can't foward incoming calls to my Exetel voicemail. I'm using a Linksys PAP2 ATA. Did you get a solution to this problem ?
Thanks,
Zander
Using: Netcomm NF10WV + TP-Link Archer C2
For forwarding to Voicemail to work, the Exetel VoIP system would need to have a number specifically set for accepting voicemail messages (note, not the number you dial to collect voicemail).
I'm not 100% certain on the VoIP system they use, or, whether they have such a option configured, but it's generally done by picking an arbitary number, ie 102, and this is set to forward to the context that would be accepting Voicemails, or in some cases, the system would adjust the configuration of your on-net number to go to Voicemail.
I'm not 100% certain on the VoIP system they use, or, whether they have such a option configured, but it's generally done by picking an arbitary number, ie 102, and this is set to forward to the context that would be accepting Voicemails, or in some cases, the system would adjust the configuration of your on-net number to go to Voicemail.