Case numer 644940 - Internet down since 15/2/08

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jcooke
Posts: 15
Joined: Thu Aug 23, 2007 8:02 am
Location: Brisbane

Case numer 644940 - Internet down since 15/2/08

Post by jcooke » Sun Feb 24, 2008 2:47 pm

Hey Support,

I have had a case open for 9 days now and have had multiple emails back and forth between myself and support. The issue is that we have line sync but no connections. Exetel support has confirmed the auth requests are not making it to their network which suggests a telstra routing issue on the wholesale side of things. Telstra confirmed this and had finally (in theory) solved the issue on Friday. Unfortunately my link is still down. Same issue, sync but not auth, different modems, dff auth methods have been tried.

Pav advised me that exetel support still reply to emails on weekends but i am yet to hear back from my 2 emails. Could any exetel support members on the forums please advise if there is any update on this? My link has been down for 12 days now and getting quiteurgent.

Thanks again for all your help.

Josh

P.S. I am located in Park Ridge, 4125, on the southside of Brisbane.

Gidget
Volunteer Site Admin
Posts: 1813
Joined: Wed Jan 28, 2004 4:33 am
Location: Sydney

Post by Gidget » Sun Feb 24, 2008 3:17 pm

Hi Josh

I can't see any log-in attempts from you, so it appears (as you've already surmised) that the fault has not yet been corrected. Exetel will need to liaise further with Telstra about this and they won't be able to do that until tomorrow when the relevant Telstra sections are back at work.

Hope you get back online soon.

Cheers

Gidget
Log a fault ticket here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

jcooke
Posts: 15
Joined: Thu Aug 23, 2007 8:02 am
Location: Brisbane

Post by jcooke » Mon Feb 25, 2008 10:53 am

Can i please get an update on this asap.

jcooke
Posts: 15
Joined: Thu Aug 23, 2007 8:02 am
Location: Brisbane

Post by jcooke » Mon Feb 25, 2008 2:21 pm

Called Helpdesk, advised issue still present, they are now re-checking with Telstra.......sigh.

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