"add web space" button doesn't appear

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planet9
Posts: 4
Joined: Tue Jul 17, 2007 5:11 pm
Location: Melbourne

"add web space" button doesn't appear

Post by planet9 » Mon Mar 24, 2008 11:14 am

I have been trying to upload a web page using sandvox and my mac, and when I go into 'web space config' page there is a paragraph at the bottom that says "add web space" but there is no such button on my page. any ideas? I tried to get a password thing happening but it keeps rejecting it.

Gidget
Volunteer Site Admin
Posts: 1820
Joined: Wed Jan 28, 2004 4:33 am
Location: Sydney

Post by Gidget » Mon Mar 24, 2008 11:25 am

Hi planet9

The "add webspace" button is missing because you have already created a webspace - look at the top of the page you are referring to for your webspace name. You can change the password or name of your existing webspace, but you cannot create a second webspace (each customer is only allowed one).
I tried to get a password thing happening but it keeps rejecting it.
Can you describe what you mean by this?

Cheers

Gidget
Log a fault ticket here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
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planet9
Posts: 4
Joined: Tue Jul 17, 2007 5:11 pm
Location: Melbourne

Post by planet9 » Mon Mar 24, 2008 4:17 pm

In sandvox there is a host setup utility, It's pretty straight forward and the info from exetel seems to be easy to understand. Sandvox probes exetel to see if the whole thing works. It tests connection, it says:
contacting 127.0.0.1...
establishing FTP connection... Connected.
Attempting to upload a test file...
Password was not accepted.

Ive got URL Format as http://home.com.au/campbell_miller
Hostname as 127.0.0.1
Username as USER039531xxxx
Password as 'the password that Iv'e reset a few times'

Thanks for the info!

Gidget
Volunteer Site Admin
Posts: 1820
Joined: Wed Jan 28, 2004 4:33 am
Location: Sydney

Post by Gidget » Mon Mar 24, 2008 4:44 pm

Hi planet9

The details you give in your last post, namely,
The Database Name: DB03xxxxxxxx (DB+your service number)
The Database User Name: USER03xxxxxxxx (USER+your service number)
The Database Host Name: 127.0.0.1
The password : xxxxxxx(You set in Database Configuration page)

are what you use to access your MySQL Database not the details you need to use to FTP into your site - see this page in your User Facilities (after you log in).

To FTP into your site, you use

Hostname: home.exetel.com.au
Username: 03xxxxxxxx
Password: 'the password that I've reset a few times'

(see this page in your User Facilities - after you log in)

Cheers

Gidget
Log a fault ticket here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

planet9
Posts: 4
Joined: Tue Jul 17, 2007 5:11 pm
Location: Melbourne

Post by planet9 » Mon Mar 24, 2008 7:44 pm

got it to work! thanks so much. your grouse.
I don't know what mySql is, but the ftp was easier than I thought so I probably complicated it.

Gidget
Volunteer Site Admin
Posts: 1820
Joined: Wed Jan 28, 2004 4:33 am
Location: Sydney

Post by Gidget » Mon Mar 24, 2008 8:12 pm

Glad it's working :D

Lots of software that you might install on your webspace (forums, photo galleries, blogs etc) use a MySQL database.

When you are ready to learn about MySQL, this link isn't a bad place to start - or you could Google for other references.

Cheers

Gidget
Log a fault ticket here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

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