Customer is always right?

CCCs · Post by **CCCs** » Sun Mar 30, 2008 12:04 am

I stumbled upon this article browsing through digg.

Thought it was a good read and really showed how self-indulgent we are in modern day society where common decency is tossed out for me-ism.

http://positivesharing.com/2008/03/top- ... t-is-wrong/

cheers

Post by **NetworkAdmin** » Sun Mar 30, 2008 11:51 am

I think anyone who starts work on a helpdesk finds out the problem with that in the first few minutes.

Aquard · Post by **Aquard** » Sun Mar 30, 2008 2:16 pm

You can even buy the tshirt...

tocpcs · Post by **tocpcs** » Sun Mar 30, 2008 5:21 pm

NetworkAdmin wrote:I think anyone who starts work on a helpdesk finds out the problem with that in the first few minutes.

Yeh, if the customer was right, they'd not be on the phone in the first place.

austdata · Post by **austdata** » Mon Mar 31, 2008 1:30 am

tocpcs wrote:Yeh, if the customer was right, they'd not be on the phone in the first place.

Ain't that the truth (said that when a customer asked the question

but just once).

@Aquard: Does it come in bullet-proof?

Cheers,

Mike

Aquard · Post by **Aquard** » Mon Mar 31, 2008 5:30 pm

tocpcs wrote:
NetworkAdmin wrote:I think anyone who starts work on a helpdesk finds out the problem with that in the first few minutes.
Yeh, if the customer was right, they'd not be on the phone in the first place.

Oh no, they're very happy to ring you up to tell you how right they are...

When I worked in tech support, I always got a laugh out of the customers who would ring up spewing because their internet wasn't working - when they hadn't paid their bill!!! Usually sufficed to plug the vitriol.

Aquard · Post by **Aquard** » Mon Mar 31, 2008 5:30 pm

austdata wrote: @Aquard: Does it come in bullet-proof?
Cheers,
Mike

Flame proof might be more useful