Beta firmware for NB9WMAXX

VOIP setup and troubleshooting
Martin V
Exetel Staff
Posts: 464
Joined: Wed Nov 08, 2006 12:38 pm
Location: Sydney where else :P

Beta firmware for NB9WMAXX

Post by Martin V » Thu May 22, 2008 5:01 pm

Dear All

Netcomm have release a betta firmware for the NB9WMAXX. If you have the problems below we strongly recommend you update the firmware of the unit to the latest version located below.

- Problems calling certain mobile carriers

http://www.exetel.com.au/files/NB9WMAXX ... ate_v3.bin

It has been tested and working on our NB9WMAXX unit in the office.
Martin
eXeTeL Support

Martin V
Exetel Staff
Posts: 464
Joined: Wed Nov 08, 2006 12:38 pm
Location: Sydney where else :P

Re: Beta firmware for NB9WMAXX

Post by Martin V » Thu May 22, 2008 5:02 pm

Please follow these steps to upgrade your NB9/NB9W firmware

1. Connect to your NB9WMAXX using an Ethernet cable. It is advised that you do not perform the upgrade wirelessly.

2. Open a web browser (e.g. Internet Explorer) and enter http://192.168.1.1 into the Address bar:

3. Click Management >> Device Settings >> Update Firmware:

4. Click Browse and choose the binary file that you downloaded (e.g. NB9WMAXX_C09_R03.bin) and click Update Software:

5. Wait for approximately 3 minutes for your NB9WMAXX to complete the upgrade.

NOTE: DO NOT DISCONNECT YOUR PC FROM THE MODEM or POWER THE NB9WMAXX OFF!

6. Reset your NB9WMAXX to its factory default settings.

7. Login and configure the settings again.

8. Done!
Martin
eXeTeL Support

ericb
Posts: 18
Joined: Wed Jan 24, 2007 10:13 pm
Location: Oatley

C01_R04 firmware for NB9WMAXX now out

Post by ericb » Wed Aug 27, 2008 10:00 pm

Netcomm have posted new firmware for NB9WMAXX on their website. I will try it in the next few days, unless someone has found bugs.

soaper
Posts: 494
Joined: Sat Jul 31, 2004 2:19 pm

Re: C01_R04 firmware for NB9WMAXX now out

Post by soaper » Thu Aug 28, 2008 12:03 pm

ericb wrote:Netcomm have posted new firmware for NB9WMAXX on their website. I will try it in the next few days, unless someone has found bugs.
i have just been speaking to Netcomm.
my issues are VOIP drops.......which i have written about before......endlessly.
however we got as far as me being told that my issues were line drops, and thus a Telstra/line noise problem....and not related to the modem.
i asked why was the new firmware _04 developed and was told it was to address a few issues related to a few ISP.
the objective of this call was to make me go away and blame telstra. it was NOT a modem problem. :evil:
........and the call dropped at that point ......their end not mine, as i was on a good old telstra landline that is rock solid :roll:


i am currently waiting on another connection to Netcomm tech support and hoping for some better understanding.

later.........my second call HAS NOW given me the info that it is in fact Exetel that thefirmware update was developed for in the main. some particular issue that they stated was pretty much an exetel problem.
i have reloaded the new firmware and will hope for better times.
ihave asked the second tech guy to speak to the first and upgrade HIS knowledge base

i get sooooooooooo frustrated when issues occur because u never get an answer that is from the same songsheet from anyone of the players

Jared Lee

Re: Beta firmware for NB9WMAXX

Post by Jared Lee » Tue Sep 09, 2008 2:28 pm

I know you have NB9W.

this is for NB9WMaxx. Not NB9W. Each hardware have different firmware.

soaper
Posts: 494
Joined: Sat Jul 31, 2004 2:19 pm

Re: Beta firmware for NB9WMAXX

Post by soaper » Tue Sep 09, 2008 6:15 pm

Jared Lee wrote:I know you have NB9W.

this is for NB9WMaxx. Not NB9W. Each hardware have different firmware.
are you meaning me Jared ???

i have the Maxxi for the last about 6-8 weeks.
because of all the hassles i was having i let me con me into getting the Maxxi ......for more money. :shock:

the newer firmware for the Maxxi seems to be much more satisfactory.
i dont know of any drops in VOIP that i have had ........not aware of them anyway.
unlike the NB9 w or the first firmware that came with the maxxi modem.
when i picked it up it was then the latest firmward for the maxxi..... but was upgraded some weeks later for exetel customers .............i was informed

Martin V
Exetel Staff
Posts: 464
Joined: Wed Nov 08, 2006 12:38 pm
Location: Sydney where else :P

Re: Beta firmware for NB9WMAXX

Post by Martin V » Wed Sep 10, 2008 11:45 am

New NB9MAXX Firmware.

http://www.exetel.com.au/files/NB9WMAXX ... 01_R04.bin

Should resolve call drop out problems.
Martin
eXeTeL Support

soaper
Posts: 494
Joined: Sat Jul 31, 2004 2:19 pm

Re: Beta firmware for NB9WMAXX

Post by soaper » Wed Sep 10, 2008 1:07 pm

Martin V wrote:New NB9MAXX Firmware.

http://www.exetel.com.au/files/NB9WMAXX ... 01_R04.bin

Should resolve call drop out problems.

that is the one i downloaded a couple of weeks ago.
that i was told was designed to cover some specific Exetel issues

it has been, as i said, much better

rechs
Posts: 2
Joined: Sat Sep 27, 2008 9:37 pm
Location: Sydney

Re: Beta firmware for NB9WMAXX

Post by rechs » Sat Sep 27, 2008 9:53 pm

soaper wrote:
Martin V wrote:New NB9MAXX Firmware.

http://www.exetel.com.au/files/NB9WMAXX ... 01_R04.bin

Should resolve call drop out problems.

that is the one i downloaded a couple of weeks ago.
that i was told was designed to cover some specific Exetel issues

it has been, as i said, much better
Soaper I'm looking at getting the NB9WMAXX, so given your experience with it I'm interested to know if it's still running smoothly 3 weeks later.
Is it performing in both data & voice services?

Cheers

ijangda
Posts: 11
Joined: Sat Aug 16, 2008 10:31 am
Location: Brisbane

Re: Beta firmware for NB9WMAXX

Post by ijangda » Mon Sep 29, 2008 3:48 pm

im running the NB9WMAXX and i can say its runnign smooth and sound qulaity is good. only has dropped out once. Even the wife is happy which says alot :lol:

rechs
Posts: 2
Joined: Sat Sep 27, 2008 9:37 pm
Location: Sydney

Re: Beta firmware for NB9WMAXX

Post by rechs » Wed Oct 01, 2008 11:43 pm

Thanks ijangda,

Soaper messaged his NB9WMAXX is doing well with latest firmware. Got mine this evening & looking forward to hassle free set up tomorrow :?:

Glad to hear the wife is happy with latest addition to the house :lol:

JamesR
Posts: 424
Joined: Sun May 06, 2007 10:20 am

Re: Beta firmware for NB9WMAXX

Post by JamesR » Thu Oct 02, 2008 5:57 pm

I am about to upgrade my firmware before I reset the router, but it shows that the latest firmware is NB9WMAXX-D111-S306NCM-C01_R09... should I use this edition or the one linked above by Martin?
Regards,

JamesR
Customer since 2005

soaper
Posts: 494
Joined: Sat Jul 31, 2004 2:19 pm

Re: Beta firmware for NB9WMAXX

Post by soaper » Thu Oct 02, 2008 10:03 pm

i seem to have missed these posts sorry

my firmware is
D111-S306NCM-C01_R04

and it is working well.
i am not aware of any VOIP drops or missed calls that was happening before

i havnt looked at any further updates but this one is ok for me right now

soaper
Posts: 494
Joined: Sat Jul 31, 2004 2:19 pm

Re: Beta firmware for NB9WMAXX

Post by soaper » Fri Oct 24, 2008 10:59 am

again
once more
still
each morning this week..........got to reload the modem to get calls out or in.
usually works after that but today it didnt


i called and got siri lanka and was asked to mail to VOIP which i did and i enabled remote access for exetel to look at my modem

some strange things have been happening and the modem has been on and off.
i assume that exetel was the cause of this :D ????
i can now call out and call in
my number is 9484 6XXX
HOWEVER
i did call netcomm and they tell me that my problem is that there is a new (AGAIN) stuffing lot of firmware
ending in _10
they emailed me a copy but it will not load.
i get *fatal error* report
they tell me that teh maxxi is just the greatest :?:

given that my phone is now working......what should i do??
try again to reload the _10 version

i am sooo over this firmware thing.

does anyone have the page at netcomm where the downloads are please?
i can never ever find it and given the one they emailed me is not going to work........i had best try and dowmload myself

thanks


adding........... i have finally found the firmware and downloaded it ok but will wait for advice before upgrading

soaper
Posts: 494
Joined: Sat Jul 31, 2004 2:19 pm

Re: Beta firmware for NB9WMAXX

Post by soaper » Fri Oct 24, 2008 2:03 pm

well the phone didnt keep working.
i didnt hear back from anyone

i waited for ages to get connected to VOIP assist and didnt get thro

i have downloaded the supposedly last firmware version and the phone is working

Locked