I organised Telstra to connect the line yesterday (May 25) and it was connected around 3:30pm. (I am getting a dial tone). I also submitted my application yesterday to move my ADSL to new premises (but before 3:30pm).
I received the following email from Exetel today:
Is it likely that it's just an issue of the "phone line not being active at the time of submission" and I just need to resubmit?"Dear MR xxx Exetel has received the Optus Rejection Advice Report for your application.
Status: Your application has been rejected by Optus.
The reason for putting your application for rejection is: Please be advised your application has been rejected due to your phone line not being active
at the time of submission, OR, that your telephone number does not connect to a Telstra exchange.
Please contact your local line rental provider to confirm the following two conditions.
If they do, then most likely Telstra have not updated their database records Exetel needs
to submit the order. In these cases, please resubmit the application for NEW orders."