I cant seem to log a support ticket because I cant get an email address into my member account.
If I log into my member account and list my email addresses, there are none. So, I click on "add email address" and follow the prompts and receive an emailed confirmation code, enter this and the helpdesk website congratulates me for successfully entering a new email address. However, when I list my email addresses again, there are still none.
Any ideas?
Problem opening a ticket
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- Volunteer Site Admin
- Posts: 5922
- Joined: Sat Nov 04, 2006 2:24 pm
- Location: Melbourne, VIC
Re: Problem opening a ticket
The issue has been raised before but seems to be difficult to pinpoint or rectify. In the meantime, you can simply email residentialsupport@exetel.com.au (include your service number) instead of lodging the ticket online
Re: Problem opening a ticket
I tried sending an email to that email address but haven't received a reply (since Sunday).
I guess I'll try phoning during business hours tomorrow.
I guess I'll try phoning during business hours tomorrow.
Re: Problem opening a ticket
I too am having this issue. Where do I find my Service number and password. This is different from my username/password?
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- Volunteer Site Admin
- Posts: 5922
- Joined: Sat Nov 04, 2006 2:24 pm
- Location: Melbourne, VIC
Re: Problem opening a ticket
The helpdesk login should be identical to your Member facility login. If it is not working, just email details of your fault to residentialsupport@exetel.com.au
Re: Problem opening a ticket
FWIW, I've just been having the same problem: add an e-mail address, receive confirmation code, enter confirmation code, but list of e-mail addresses still empty.
I shall turn to residentialsupport@exetel.com.au.
I shall turn to residentialsupport@exetel.com.au.