Problem opening a ticket

Queries, errors or glitches regarding Member facilities
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9490terry
Posts: 11
Joined: Tue Jun 26, 2007 5:22 pm
Location: Sydney

Problem opening a ticket

Post by 9490terry » Tue Jun 16, 2009 8:22 pm

I cant seem to log a support ticket because I cant get an email address into my member account.

If I log into my member account and list my email addresses, there are none. So, I click on "add email address" and follow the prompts and receive an emailed confirmation code, enter this and the helpdesk website congratulates me for successfully entering a new email address. However, when I list my email addresses again, there are still none.

Any ideas?

CoreyPlover
Volunteer Site Admin
Posts: 5922
Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Re: Problem opening a ticket

Post by CoreyPlover » Tue Jun 16, 2009 9:41 pm

The issue has been raised before but seems to be difficult to pinpoint or rectify. In the meantime, you can simply email residentialsupport@exetel.com.au (include your service number) instead of lodging the ticket online

9490terry
Posts: 11
Joined: Tue Jun 26, 2007 5:22 pm
Location: Sydney

Re: Problem opening a ticket

Post by 9490terry » Tue Jun 16, 2009 10:18 pm

I tried sending an email to that email address but haven't received a reply (since Sunday).

I guess I'll try phoning during business hours tomorrow.

jan.des
Posts: 8
Joined: Fri May 15, 2009 6:48 am
Location: Toowoomba

Re: Problem opening a ticket

Post by jan.des » Tue Jun 23, 2009 9:52 am

I too am having this issue. Where do I find my Service number and password. This is different from my username/password?

CoreyPlover
Volunteer Site Admin
Posts: 5922
Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Re: Problem opening a ticket

Post by CoreyPlover » Tue Jun 23, 2009 9:56 am

The helpdesk login should be identical to your Member facility login. If it is not working, just email details of your fault to residentialsupport@exetel.com.au

Grebo
Posts: 1
Joined: Sun Jul 18, 2004 11:56 am
Location: Sydney

Re: Problem opening a ticket

Post by Grebo » Sat Jul 25, 2009 9:36 pm

FWIW, I've just been having the same problem: add an e-mail address, receive confirmation code, enter confirmation code, but list of e-mail addresses still empty.

I shall turn to residentialsupport@exetel.com.au.

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