Problem opening a ticket

[9490terry]

I cant seem to log a support ticket because I cant get an email address into my member account.

If I log into my member account and list my email addresses, there are none. So, I click on "add email address" and follow the prompts and receive an emailed confirmation code, enter this and the helpdesk website congratulates me for successfully entering a new email address. However, when I list my email addresses again, there are still none.

Any ideas?

[CoreyPlover]

The issue has been raised before but seems to be difficult to pinpoint or rectify. In the meantime, you can simply email residentialsupport@exetel.com.au (include your service number) instead of lodging the ticket online

[9490terry]

I tried sending an email to that email address but haven't received a reply (since Sunday).

I guess I'll try phoning during business hours tomorrow.

[jan.des]

I too am having this issue. Where do I find my Service number and password. This is different from my username/password?

[CoreyPlover]

The helpdesk login should be identical to your Member facility login. If it is not working, just email details of your fault to residentialsupport@exetel.com.au

[Grebo]

FWIW, I've just been having the same problem: add an e-mail address, receive confirmation code, enter confirmation code, but list of e-mail addresses still empty.

I shall turn to residentialsupport@exetel.com.au.