firstname.lastname@example.org is the appropriate email address for support faults.monsoon wrote:Edit: ok I have written a support email to Resolution at Exetel, first try it never got sent as the net was too slow but it has been sent now, well see what they have to say about this situation!
Support is not contingent on whether or not you purchased a modem. https://helpdesk.exetel.com.au should work for all support faults (although there is an intermittent bug that is currently being investigated) or, as stated above, email@example.com is available for all support needs.monsoon wrote:I also can't log a ticket as I wrote in an earlier thread as my account is came with no support as I never purchased a modem so I don't have a login ID for a support ticket
One small question (possibly a very obvious one and I apologise if it is): is your modem negotiating a HSPA connection, or is it dropping back to a GSM connection (check the status bar of the wireless modem software, or the colour of the light on the modem (cyan means HSPA, green means GSM I think)
There is also this recent thread that is a kindly reminder to keep any outrage in check: http://forum.exetel.com.au/viewtopic.php?f=54&t=31986