No user name or password

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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VanAce
Posts: 7
Joined: Thu Sep 04, 2008 1:54 pm
Location: Belgrave

No user name or password

Post by VanAce » Mon Jun 29, 2009 12:13 pm

I recently signed up to a Naked ADSL2 service and I got the email saying that is already to go on the 25th. I recieved the modem today in the mail and went to set it all up when I realised in the email that where it gives my username and password it was blank. So how do I find out my username and password?

VanAce

sotong
Posts: 9
Joined: Tue Oct 23, 2007 8:58 am
Location: Sydney

Re: No user name or password

Post by sotong » Mon Jun 29, 2009 12:18 pm

Simple...call Exetel tech support!

notoriousft
Posts: 55
Joined: Fri Jun 26, 2009 3:28 pm
Location: ACT

Re: No user name or password

Post by notoriousft » Mon Jun 29, 2009 1:17 pm

your username is yourtendigitphonenumber@abbreviationofyourstate.exetel.com.au
your password is ten digit phone number first two letters of your street( IN CAPITALS)

CoreyPlover
Volunteer Site Admin
Posts: 5922
Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Re: No user name or password

Post by CoreyPlover » Wed Jul 01, 2009 12:46 am

...or, summarising the above two posts: see http://exetel.com.au/new-user-information.php (available from the Additional Info, New User Information part of the web site), then look under Connecting to Exetel.

If this default username / password doesn't work, then the blank entries in the automated email may indicate a glitch in setting up your user account in which case a quick email to residentialsupport@exetel.com.au will be able to sort things out.

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