OFF PEAK DOWNLOAD INACCURATE METER USAGE ISSUE
OFF PEAK DOWNLOAD INACCURATE METER USAGE ISSUE
Hi,
I would like to know if someone from exetel could please clarify this for me. I have just looked at my off peak downloads, which rolled over to the new month (1/7) 13 hours ago and it shows that I have downloaded 11gb. ?????? Whilst I know that I have definately only downloaded 2gb MAX before I turned off my router/modem.
Can this be looked into please as this has never happened before.
Thank you
Duc
I would like to know if someone from exetel could please clarify this for me. I have just looked at my off peak downloads, which rolled over to the new month (1/7) 13 hours ago and it shows that I have downloaded 11gb. ?????? Whilst I know that I have definately only downloaded 2gb MAX before I turned off my router/modem.
Can this be looked into please as this has never happened before.
Thank you
Duc
Last edited by nozila on Wed Jul 01, 2009 7:38 pm, edited 1 time in total.
Re: OFF PEAK DOWNLOAD METER USAGE ISSUE
now its up 14gb downloaded for offpeak.
is there a glitch ?
is there a glitch ?
Re: OFF PEAK DOWNLOAD METER USAGE ISSUE
Mine too whats going on Admins no way I have had that much traffic so far.nozila wrote:now its up 14gb downloaded for offpeak.
is there a glitch ?
Re: OFF PEAK DOWNLOAD METER USAGE ISSUE
Unless your connection miraculously became capable of speeds of 1.9GB in 2 minutes, it's an error. I've asked our developers to look into it.]nozila wrote:now its up 14gb downloaded for offpeak.
is there a glitch ?
It's likely related to the recent change to metering in your local time.
Re: OFF PEAK DOWNLOAD INACCURATE METER USAGE ISSUE
I was incorrectly charged for 2095.87mb over my quotta ($104.79) just yesterday because of an error related to this I think.
Still waiting on a response from Exetel support!
Still waiting on a response from Exetel support!
Re: OFF PEAK DOWNLOAD INACCURATE METER USAGE ISSUE
My peak usage for today is also incorrect. We have not hit peak time here in SA and I already have 0.5GB downloaded.
I suspect this might have something to do with the recent changes to peak/off-peak times.
Regards,
Atanas
I suspect this might have something to do with the recent changes to peak/off-peak times.
Regards,
Atanas
Re: OFF PEAK DOWNLOAD INACCURATE METER USAGE ISSUE
The changes to peak or off peak shouldnt be so drastic. Ditman1 has stated he would get it looked into, I hope this gets resolved very soon. Being overcharged or having downloads inaccurate isnt good.
Also, I noticed that whilst I was surfing and downloading (50mb files) that it showed an increase in my off peak downloads on my mini gadget meter. very bizzare.
Also, I noticed that whilst I was surfing and downloading (50mb files) that it showed an increase in my off peak downloads on my mini gadget meter. very bizzare.
Re: OFF PEAK DOWNLOAD INACCURATE METER USAGE ISSUE
I had this problem as well, but looks like it is fixed - my 30+ GB for the 1st of July is now back down around the 3GB mark.
Thanks for sorting it out.
Thanks for sorting it out.
Re: OFF PEAK DOWNLOAD INACCURATE METER USAGE ISSUE
Just had a look at my usage meter and it looks like it has been fixed all readings as they should be.
I will keep an eye on it but looks good at the moment.
Thanks Exetel.
I will keep an eye on it but looks good at the moment.
Thanks Exetel.
Re: OFF PEAK DOWNLOAD INACCURATE METER USAGE ISSUE
I haven't been refunded the $104 that is owed to me... so my issue certainly is not 'fixed' 

Re: OFF PEAK DOWNLOAD INACCURATE METER USAGE ISSUE
I'm wondering if anyone else is still having problems? I seem to be using much more than last month still and at 2 hours before peak time starts for today, I've already used 22MB.