NO ADSL2 connection

[anicol]

No connection since Midday today in Sydney, St George Area, anyone else having issues. Logged ticket, will wait and see if I get any response from exetel/

[JasonM]

It's likely an isolated issue, to your line only.

Is the ADSL light on your modem flashing, solid or off?
What can you hear from a telephone handset ?

Do you have a ticket number?

[syncmaster]

It may be just a conincidence, but I am having a ADSL2 connection problem (ADSL connection suddenly off and unstable - with ADSL indicator goes off/flashing). I am in Sydney Newtown NSW.
The first log which was solved : AF064264
The second log which I just logged (not yet solved): AF064386

All ADSL2+ connection with VOIP have been no problem for 6months since I joined until a few days ago when this ADSL connection went off and seems unstable. No environment change made in my ADSL environment.

Hope someone can look into and fix the problem.

Thanks,

[syncmaster]

The second ticket was closed but I still have ADSL connection issue i.e. ADSL indicator keep blinking/unstable.
Can Exetel staff investigate this issue please?

[anicol]

Call has been logged 1443816
I have done isolation test, and reset of 2 different modems.
ADSL light is flashing

[anicol]

So an update, would be great if I could get a good response from exetel.
I have done the isolation test on three sepatate outlets at my house. I have done it using 2 different modems.
I have reset both. Sometimes it may work then just drop out again.
And all I get is we will send someone out and you may get charged $220 can anyone tell me what investigation they do. I have had this particular connection for 4 weeks. First off it did not work - was getting an IINET page, result we will send someone out, charge 220 maybe. Suddenly it works 30 minutes later but no one can tell me why. No I have this issue and it seems to me support do not do much at all.

JasonM can you please help I am gettin extremely frustrated and really angry with exetel in general

[anicol]

Another update my modem connected at 11pm last night. Tested when I woke up. Painfully slow. Did 3MB Speed test came back as slower than dial up, now has lost connection again. No idea what is going on. The reason I am worried about a technician coming is it could be working when they come out. Seems no one has any idea what is going on.

[JasonM]

It's possible your equipment or phone line may have a fault causing an intermittent issue. We can't see everything about your phone line from our desks.

If the phone line is OK - then reply to the email ticket and allow further investigation of the issue.

[syncmaster]

since the second log was closed, the symptom dissapeared and never happened again since. I haven't changed any setting on my side and the sync and ADSL connection status are back to normal. I don't know what caused this sync problem.