where is my $200 deposit refund????

Mobile phone plans, SIM card activation and porting issue
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sevusal
Posts: 61
Joined: Mon Dec 03, 2007 12:29 am
Location: Mitcha, VIC

where is my $200 deposit refund????

Post by sevusal » Mon Aug 03, 2009 9:02 pm

I had a Global Roaming service activated and once I returned back to Aus, i deactivated the service.
As per Exetel rules, they debited my account with $200 as a deposit on the activation of the service very conveniently but after deactivated the service, Exetel hasn't credited my account with $200. it has been over a month and no sign of the money.
i logged a call (ID# 1520362) to helpdesk and no one even bother to acknowledge my request which was due 9AM this morning.
Last edited by sevusal on Mon Aug 03, 2009 11:44 pm, edited 1 time in total.

JasonM

Re: where is my $200 deposit refund????

Post by JasonM » Mon Aug 03, 2009 9:10 pm

You had sent your enquiry on Sunday to Provisioning (and not billing), so Provisioning got to it this morning, and moved it to Billing, Billing of course have the '1st of month' congestion issues, but your ticket is certainly there - Please allow them time to investigate and respond.

James
Exetel Staff
Posts: 1989
Joined: Mon May 09, 2005 10:27 pm

Re: where is my $200 deposit refund????

Post by James » Mon Aug 03, 2009 9:59 pm

Your email was dated quite late last night, billing emails are replied to within 48hours.

Date: Sun, 02 Aug 2009 20:43:01 +1000

I'm sure it will be dealt with tomorrow.

sevusal
Posts: 61
Joined: Mon Dec 03, 2007 12:29 am
Location: Mitcha, VIC

Re: where is my $200 deposit refund????

Post by sevusal » Mon Aug 03, 2009 11:45 pm

Thanks guys! i just needed someone to acknoledge my message in helpdesk, that's all.
also, my last comment in the original post was bit harse and rude so i removed it.

James
Exetel Staff
Posts: 1989
Joined: Mon May 09, 2005 10:27 pm

Re: where is my $200 deposit refund????

Post by James » Tue Aug 04, 2009 12:03 am

It was acknowledge by the auto responder, why would you think it would be due at 9am this morning if you lodged it last night?

The billing fairies only work business hours.

sevusal
Posts: 61
Joined: Mon Dec 03, 2007 12:29 am
Location: Mitcha, VIC

Re: where is my $200 deposit refund????

Post by sevusal » Wed Aug 05, 2009 10:44 pm

because that's what the system said in Helpdesk portal that the reply is due 9AM Monday morning!

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