Re: ADSL2 Unlimited Plans (For Exetel Users Only)

Discussions regarding new & existing plans and other Exetel initiatives
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joelholland
Posts: 1
Joined: Thu Mar 11, 2010 8:30 pm
Location: Ballarat, VIC

Re: ADSL2 Unlimited Plans (For Exetel Users Only)

Post by joelholland » Thu Mar 11, 2010 9:21 pm

As an out of contract and "loyal exetel customer" for over 2 years, I was starting to look for new plan options with alternate providers after I was recently sent an email (as many others I guess), stating that my current plan will be raised $5 to cover increased costs needed to maintain the plans that are no longer offered to new users. This came one month after I received an email stating that I would no longer get my 100 free voip calls and 10 free fax and sms per month as I have had since I originally signed up for the service (One of the main reasons I originally signed up for the plan....)

Now I understand that increased costs can occur and some of these plans might not be viable at the current prices offered, but I was starting to think Exetel were forgetting their old customers in favour of the new.
The one thing that kept me loyal to Exetel was the fact that despite this I have had a really good experience with them over the past 2 years and had no other reasons to want to leave them.

I had even emailed them with my thoughts on the changes (letting them know how I felt as a existing customer) and after reading this email today, it was as though they are starting to make a real effort for existing customers.
Well done Exetel, this is a great way to offer your loyal customers something to let them know they are valued.

Now if only you would offer a Naked ADSL2 version of these plans I would be extremely happy!!!

(One question though, a lot have already mentioned their concerns that there would be catches to these type of "Unlimited" Plans.... It would be great to here from any Exetel Reps or anyone else with better knowledge than myself what the potential catches would/could be????

Thanks, Joel

HomerSimpson
Posts: 4
Joined: Thu Mar 04, 2010 11:52 am
Location: Perth

Re: ADSL2 Unlimited Plans (For Exetel Users Only)

Post by HomerSimpson » Thu Mar 11, 2010 9:31 pm

+1 for naked option
I am out of contract!

dsheludko
Posts: 15
Joined: Thu Feb 21, 2008 2:21 pm
Location: Carlton North, VIC

Re: ADSL2 Unlimited Plans (For Exetel Users Only)

Post by dsheludko » Thu Mar 11, 2010 9:33 pm

It'll be cheaper than what I'm paying now, and I get more. It's a no-brainer for me...

dave.

oldfart
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Joined: Thu Mar 11, 2010 9:23 pm
Location: africa

Re: ADSL2 Unlimited Plans (For Exetel Users Only)

Post by oldfart » Thu Mar 11, 2010 9:40 pm

+1 for naked option.

Personally Id rather see faster speeds than more downloads. I guess thats an infrastructure issue though, so yes, if naked was an option Id definitely look at it. :twisted:

bulletmark
Posts: 137
Joined: Sun Jun 28, 2009 9:06 am
Location: Brisbane

Re: ADSL2 Unlimited Plans (For Exetel Users Only)

Post by bulletmark » Thu Mar 11, 2010 9:42 pm

markph1 wrote:It was only week ago I received an email from Exetel informing me of a $5 price rise on my current $75 plan that includes 30Gb peak 54 Gb off peak and phone line (INCPHONE B) because they are losing money on this plan ( Second time I have had my plan charge increased with the same justification)

firstly, when I looked at what other plans were available, I find there is a plan $5 cheaper with more Gb data allowance and similar call charges.

Secondly, I now receive this "unlimited offer" for the same price of my current plan!

If Exetel can make money on a plan that is $5 cheaper with more data allowance, how the hell can they lose money on a dearer plan with less data allowance?
Am I missing something here?
I agree. Exetel probably pride themselves on how they communicate to customers but the problem is that their communications are illogical.

I read Linton's blog and the guy makes perfect sense. He seems smart and his business logic clear. But, as a new customer, it seems to me that Exetel are all over the place. Clearly they have bandwidth issues, however they seem more concerned about contributing to those problems by adding more highly leeching customers. Linton's blog is logical but Exetel's behaviour is illogical.

peteru
Posts: 56
Joined: Thu Dec 20, 2007 12:22 pm
Location: Sydney, Australia

Re: ADSL2 Unlimited Plans (For Exetel Users Only)

Post by peteru » Thu Mar 11, 2010 9:43 pm

As always the devil will be in the details. My current usage patterns are restricted because an peak/off-peak scheme with limits in each category would make things complicated and expensive for me if I was really going to use my connection as I want to.

A truly unlimited plan for me would be 24x7 access to as much bandwidth as I require, when I require. It would allow me to change the way I work. I need to work with 4k and 8k stereoscopic film compositions. On average just one second of footage turns out to be around 100-300GB of data. Luckily I don't need to exchange hours of footage every month. Some months I probably wouldn't need more than about 10GB total. But when I do need the relevant data, I don't want to have to bother with peak/off-peak periods or throttling and at $3/GB, excess charges are impractical. I might as well get a couple of 2TB drives delivered by courier.

I also understand that it is not possible to support a large customer base where people routinely saturate a 15-20 Mbit link for days on end because "it doesn't cost any more". At the end of the day, it's going to be a compromise between data allowances and sustained throughput. A real no-limits plan would be great and I'd be up for it, given a low cost.

On the other hand, I'd be OK with a "close to unlimited plan" that looks something like this:
  • 24x7 plan (no peak/off-peak periods)
  • 1,000GB included (that's a full blast ADSL2+ download for 5 solid days)
  • Excess charges of $0.01/GB (That's $10/TB)
  • BYO line - $55/month, with Optus phone line - $75/month
The excess charges would work out to a maximum of $50/month for someone who keeps their ADSL2+ link saturated for the entire month. Not sure how commercially feasible such a plan would be, but from a user point of view, it looks very attractive. Basically, you get more than you probably need for a fixed cost, but if you need to really go overboard, you can have it at a reasonable cost.

chrisphillips73
Posts: 15
Joined: Sun Mar 09, 2008 9:14 pm
Location: Brisbane

Re: ADSL2 Unlimited Plans (For Exetel Users Only)

Post by chrisphillips73 » Thu Mar 11, 2010 9:47 pm

Personally i don't understand the point of unlimited plans. I generally prefer when everyone pays for what they use - at least then I know I'm not subsidising someone else. Isn't the real issue for any infrastructure service always 'peak load'. How about a real-time cost allocation/billing system where by the cost of data is calculated based on the current load on the network in any particular period. The periods are arbitrary but say they were 5 minutes. The bandwidth cost for the current and next 5 minute period would need to be broadcast in real-time to each customer's desktop. Similar to the way wholesale electricity is auctioned in real time. This eliminates the need to adjust plans every month as the provider can literally adjust ‘the plan’ by varying the cost of bandwidth every 5 minutes instead to optimise business objectives – whatever that may be that day. The customer can make choices about their Internet usage based on the their current and specific need. Maybe the usage metering and billing system support required for this is more complex to implement that I imagine or this concept has little merit for other reasons that haven’t occurred to me.

jokiin
Volunteer Site Admin
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Location: Sydney

Re: ADSL2 Unlimited Plans (For Exetel Users Only)

Post by jokiin » Thu Mar 11, 2010 9:51 pm

bulletmark wrote: it seems to me that Exetel are all over the place. Clearly they have bandwidth issues, however they seem more concerned about contributing to those problems by adding more highly leeching customers. .
if it's only an offer to select customers that have been with Exetel for 12 months do you really think everyone would all of a sudden go crazy with downloads (sure a couple might), I don't think the numbers would change that much for those that took it on, they might change their habits as to what time they download though if there is no peak/off peak period to be concerned about

superkei
Posts: 2
Joined: Sat Aug 22, 2009 12:55 pm

Re: ADSL2 Unlimited Plans (For Exetel Users Only)

Post by superkei » Thu Mar 11, 2010 10:16 pm

not too attractive ... other isp doing $49.99 (with 500mins voip call) .. 130G , shaping speed 1M ... !

hohum
Posts: 13
Joined: Sat Jan 30, 2010 10:05 am
Location: Sydney

Re: ADSL2 Unlimited Plans (For Exetel Users Only)

Post by hohum » Thu Mar 11, 2010 10:28 pm

We so need to clamp down on copyright infringement in Australia. The fact that you can break the law and get away with it doesn't make it right. Very few would have a reason to "need" an ulimited connection. I won't take you up on it, Exetel - even though my usage is reasonably high because I use my connection for my job - plenty of VoIP, VPN etc. - I just don't need it. I'm sorry you've been pressured into it.

Rattler
Posts: 47
Joined: Thu Apr 02, 2009 4:02 pm
Location: Miranda

Re: ADSL2 Unlimited Plans (For Exetel Users Only)

Post by Rattler » Thu Mar 11, 2010 10:31 pm

Add another vote for NAKED please....................

But don't sacrifice speed. I am not getting great speeds presently...but thankfully, that is being looked at. :)

Rrrrrrrrrrrrrrrrr

jowtron
Posts: 6
Joined: Sun Oct 18, 2009 8:57 am
Location: Sydney

Re: ADSL2 Unlimited Plans (For Exetel Users Only)

Post by jowtron » Thu Mar 11, 2010 10:33 pm

I would love to see a response from Exetel about why there is no naked option on offer. I'm sure they know what they are doing in offering this unlimited plan to long term customers, and would probably switch if they offered a naked option. I really dont see why they would've been "pressured into it" as the service and plans they offer are already extremely competitive and good. I remember once getting a message from the CEO or whatever they are called saying something along the lines of Exetel not being in the business of making money for the shareholders which I found quite stunning if not entirely believable!

peteru
Posts: 56
Joined: Thu Dec 20, 2007 12:22 pm
Location: Sydney, Australia

Re: ADSL2 Unlimited Plans (For Exetel Users Only)

Post by peteru » Thu Mar 11, 2010 10:41 pm

hohum wrote:We so need to clamp down on copyright infringement in Australia.
It's a bit presumptuous to assume that the requirement to transfer large amounts of data can be somehow automatically assumed to imply copyright infringement. The vast majority of consumers these days would have high definition TVs and digital cameras that can record high bitrate video clips. Sharing high definition home made videos of your children with your friends and family requires a fair bit of bandwidth. And that's just the most obvious use - there are many more other use case scenarios that don't involve copyright infringement.

hohum
Posts: 13
Joined: Sat Jan 30, 2010 10:05 am
Location: Sydney

Re: ADSL2 Unlimited Plans (For Exetel Users Only)

Post by hohum » Thu Mar 11, 2010 10:45 pm

peteru wrote:
hohum wrote:We so need to clamp down on copyright infringement in Australia.
It's a bit presumptuous to assume that the requirement to transfer large amounts of data can be somehow automatically assumed to imply copyright infringement. The vast majority of consumers these days would have high definition TVs and digital cameras that can record high bitrate video clips. Sharing high definition home made videos of your children with your friends and family requires a fair bit of bandwidth. And that's just the most obvious use - there are many more other use case scenarios that don't involve copyright infringement.
Maybe. I have these things too. I still don't go anywhere near my cap. You also quoted me out of context. I said very few. You might be one of those few. I bet that the exetel netops team could give you some interesting stats. Anyway - I'm happy with my porn low res :P
Last edited by hohum on Thu Mar 11, 2010 11:08 pm, edited 1 time in total.

Migitis
Posts: 6
Joined: Thu Sep 28, 2006 7:03 pm

Re: ADSL2 Unlimited Plans (For Exetel Users Only)

Post by Migitis » Thu Mar 11, 2010 10:54 pm

Need a naked option...

Edit: And no contract obligation.
Last edited by Migitis on Thu Mar 11, 2010 11:07 pm, edited 1 time in total.

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