Warning when data reached

Queries, errors or glitches regarding Member facilities
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lukestuart1
Posts: 17
Joined: Fri Nov 03, 2006 10:52 pm
Location: C'Town, NSW

Warning when data reached

Post by lukestuart1 » Fri May 28, 2010 8:40 am

Since when has Exetel stopped warning users when they have hit their cap?

I checked this morning only to see that i had gone over my offpeak cap of 54Gb and now need to pay $6/gb.

I used to get a page saying that our limit had been reached and i had to agree to continue

ForumAdmin
Posts: 3663
Joined: Sun Jan 04, 2004 2:31 pm
Location: Sydney

Re: Warning when data reached

Post by ForumAdmin » Fri May 28, 2010 11:00 am

I've asked the appropriate sysadmin to reply to you.

Shady
Posts: 436
Joined: Wed May 23, 2007 11:19 am

Re: Warning when data reached

Post by Shady » Fri May 28, 2010 11:29 am

Hi,

You need to check and make sure that you're signed up for the "ADSL/Wireless Usage" mailing list.

This can be found in the on the left hand menu of your Members Facilities under "Information From Exetel".

lukestuart1
Posts: 17
Joined: Fri Nov 03, 2006 10:52 pm
Location: C'Town, NSW

Re: Warning when data reached

Post by lukestuart1 » Fri May 28, 2010 11:42 am

Thanks for that Shady.

But that isnt what i was talking about.

When you reached our limit, the internet used to come to a holt and it would load a page announcing that we had reached our limit and to continue we had to accept it before we could continue

Shady
Posts: 436
Joined: Wed May 23, 2007 11:19 am

Re: Warning when data reached

Post by Shady » Fri May 28, 2010 11:46 am

lukestuart1 wrote:Thanks for that Shady.

But that isnt what i was talking about.

When you reached our limit, the internet used to come to a holt and it would load a page announcing that we had reached our limit and to continue we had to accept it before we could continue
Oh sorry about that. I misunderstood. I'll have to check that with the System Administrators.

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Gidget
Volunteer Site Admin
Posts: 1810
Joined: Wed Jan 28, 2004 4:33 am
Location: Sydney

Re: Warning when data reached

Post by Gidget » Fri May 28, 2010 12:00 pm

Hi Shady

This thread raises the same issue
http://forum.exetel.com.au/viewtopic.php?f=303&t=35859
which doesn't appear to have been addressed to date.

Cheers

Gidget
Log a fault ticket here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

lukestuart1
Posts: 17
Joined: Fri Nov 03, 2006 10:52 pm
Location: C'Town, NSW

Re: Warning when data reached

Post by lukestuart1 » Thu Jun 03, 2010 7:22 pm

Any update on this?

Shady
Posts: 436
Joined: Wed May 23, 2007 11:19 am

Re: Warning when data reached

Post by Shady » Mon Jun 07, 2010 1:41 pm

lukestuart1 wrote:Any update on this?
I have sent you a PM.

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