
Then I tried to confirm the order and got the following message

I called sales and tried to report the problem. A nice lady on the phone spent some 30 minutes with me trying to get me guide me through all the obvious settings insisting I was putting something wrong. She said she could take the order on the phone, but unable to combine new services with current services and said that using direct debit is not allowed, so that she needs a credit card number, following which I am supposed to send an email to billing asking to combine services.
I am not going to blame anyone – just wondering what can be done about that. Is there anyone responsible for the website I can send this email to? It would be nice to know when the problem is rectified so that I can try again...
I tried to contact Exetel - received two answers to my ticket #2853325# . One was from Developers
"Our billing team will be able to combine the ADSL & mobile services into one account.
Please email billing@exetel.com.au with the service numbers you require combined and they will take the necessary action.
Should you require any further information please contact us.
Regards, Davin R Support Engineer Exetel Pty Ltd"
Another one from Martin V
Hello Andrew, Did you submit a new application was this done via the user facilities?
If it were done through the user facilities than all the mobiles accounts would be combined together, if it was done through a new application then we would need to manually combine the mobile accounts.
Regards, Martin V Exetel Pty Ltd
Both were extremely helpful, weren't they? And advice will be really appreciated.