MOBILE SERVICE: CHANGE OF NUMBER

[bigkev81]

Hi there,
I am currently an exetel customer for homephone, broadband and mobile phone service (vodafone).
At the moment, I have been getting nuisance/prank calls on my mobile and it has gotten so bad, I have resorted to turning the phone off, switching sim cards, and using a prepaid service instead.

I would like to know if it is possible to change my mobile number, applicable costs if any, and the process I need to follow or department I need to contact to get my request actioned.
When I worked for Telstra, we used to provide the customer with a phone number change at no cost if it was due to nuisance calls. The calls have stopped since I started using the prepaid number, but I dont like paying for 2 services when I only really need 1.
My mobile service is not under contract (AFAIK) and it is on the $30 cap plan, I think.

Any info you guys can provide me would be greatly appreciated.


Kind Regards
bigkev81

[bigkev81]

Anyone have any idea?
Been almost 24hrs and not even one reply? Surely someone out there must know what to do...
Does anyone even know the best number for me to call just to make the enquiry?
Should I contact Exetel? Or should I contact Vodafone directly?

Thanks again in advance for any input you guys can give.
Cheers
bigkev81

[shermanf]

Hi bigkev81,

I would recommend you email the provisioning dept - provisioning@exetel.com.au and they will advise you best option available and any cost applicable.

[bigkev81]

Thanks for the reply shermanf.
I will do that right now