Extension To Telephone Support Hours

[ForumAdmin]

From 1/7/10 telephone support and sales enquiry hours have been extended from 8.30 am to 11.00 pm 7days a week including public holidays.

Answer times are expected to be maintained at under 60 seconds on average.

[jokiin]

great to see and obviously has a lot to do with the Sri Lanka operation now being fully skilled up

I did note from someone that queried me about the email they received that it would have been nice to actually mention the phone number for support in the email, as they mentioned if they needed support they possibly couldn't look it up otherwise, small detail but valid feedback I guess

[Rex Nebular]

What were the hours before?

[Gabriel8]

That's fantastic for Perth. Thank you Exetel.

[Col]

What were the hours before?

From memory 8:30am - 9:30pm weekdays, 12:30pm - 9:30pm weekends. Could be wrong though.

Also the contact page at the moment has "Week Ends 8.30 pm to 11.30 pm"

[David R]

It is a number we all hope we'll never need to ring but can all feel grateful it is become available increasingly 'around the clock'.

[ForumAdmin]

What were the hours before?

From memory 8:30am - 9:30pm weekdays, 12:30pm - 9:30pm weekends. Could be wrong though.

Also the contact page at the moment has "Week Ends 8.30 pm to 11.30 pm"

I will ask for that to be fixed.

[dbr]

The contact page lists the queues as closed. It is now 08:50am. Does the script just need to be updated?

[ForumAdmin]

The contact page lists the queues as closed. It is now 08:50am. Does the script just need to be updated?

I've asked a sysadmin to look into it.

[raymond]

The contact page lists the queues as closed. It is now 08:50am. Does the script just need to be updated?

It has been corrected.