
Gidget
Thanks for reporting the issueGidget wrote:... and in the meantime I'll be proactive on behalf of all of you and report the issue to the developers - so you can instead spend your time more productively exercising your democratic right to vote![]()
Gidget
djevoultion wrote:I have the same problemFar Queue wrote:Two problems here also:
1. Exaggerated usage in peak time for the 20th.
2. Off-peak downloads already being wrongly classed as peak today. I've got 500MB for the 21st in peak time despite being in off-peak until noon (12-12 on this plan).
1. On the 20th I have 3.5GB that wrongly classed as peak usage
2. Today, I've got 1.5GB wrongly classed as peak usage- depsite starting my downloads at 12:10AM During Offpeak Period.
My Offpeak Period is (12AM - 12PM)
I have already gone 16.5GB/12GB because of the broken meter.. that's 37.5% over my peak usage.
Although this is not the case to me:Legend wrote:As per Gidget's comment, it's been my experience that these things usually sort themselves out. I've seen numerous instances since the new off-peak period was introduced where off-peak downloads in the midnight-2am and 8am-midday periods are being reported as peak usage but they've sorted themselves out. I suspect the current issue is the result of the usage server upgrade that we were notified about on 17 August. I'll be holding off on opening a support ticket until Tuesday.Gidget wrote:The best thing to do is alert Exetel Support to the issue by emailing residentialsupport@exetel.com.au with your details, or simply leave it a day or two as this sort of problem often gets fixed, without the need for user reports, in that timeframe and so it's not worth getting hot under the collar over it
You'd be surprised at the work that Exetel staff do on weekends while you may be off enjoying yourself away from work. The issue has now been well and truly reported, but even if it doesn't get looked at until Monday it isn't the end of the world.ManUtdFans wrote:I don't think the staff will work on these 2 days.
This is what the customer service Exetel should provide to their client.Gidget wrote:You'd be surprised at the work that Exetel staff do on weekends while you may be off enjoying yourself away from work. The issue has now been well and truly reported, but even if it doesn't get looked at until Monday it isn't the end of the world.ManUtdFans wrote:I don't think the staff will work on these 2 days.
Gidget
Mine seems to be swapped for the 20th. I did some software downloads in the morning as I was working from home (about 500mb) and the value in my offpeak is ~200mb and the value in peak is 1.1gbsqueakytown wrote:Same here.
I have reported a fault.
I believe both the 21st and 22nd peak and non-peak usage has been 'swapped'. ie recorded in the opposite column.
Looks like it'll be fixed soon.Please be advised that we have escalated this issue to the relevant department. We will update you as soon as possible.
Regards,
Chathura D
Support Engineer
Exetel Pty Ltd
I don't think they had been working yesterday and today to fix the problem.Gidget wrote:You'd be surprised at the work that Exetel staff do on weekends while you may be off enjoying yourself away from work. The issue has now been well and truly reported, but even if it doesn't get looked at until Monday it isn't the end of the world.ManUtdFans wrote:I don't think the staff will work on these 2 days.
Gidget