New 'Standard' Wireless Broadband Plans

Discussions regarding new & existing plans and other Exetel initiatives
ForumAdmin
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New 'Standard' Wireless Broadband Plans

Post by ForumAdmin » Sun Feb 27, 2011 5:06 pm

Last Friday Exetel concluded the final part of the discussions with Optus that will allow Exetel to re-sell some of Optus' retail wireless broadband plans at very attractive prices:

5 gigabytes of data for $25.00 per month as an example.

The 'standard' wireless broadband services are simply a 100% Optus service in which Exetel's 'contribution' is simply to support the end user with any issues and to bill the customer for the service. This service is known as a Level 3 service.

Exetel has been selling wireless broadband services based on the Optus 3G network for over three years now which are 'premium' services based on a Layer 2 infrastructure. These services simply require Optus to provide Exetel with access to its 3G mobile network and Exetel provides the internet and switching services beyond the network interconnection point as well as the support and billing services. In this arrangement Exetel has control of how much IP (internet) bandwidth is made available to the users beyond the network boundary point.

As far as we know, Telstra makes no Layer 2 services available to anyone other than its Retail Operation.Optus does provide Layer 2 connections to a few of its wholesale customers. We have no idea what Vodafone does.

The advantage of the 'standard' plans we are about to offer is that they are 100% Optus retail plans that will be as good as Optus network can provide in any particular location at any particular time.

The advantage of buying these Layer 3 plans via Exetel is that we will offer them to end users at something like a 25% discount....a very big reduction.

Our own testing shows that the 100% Optus Layer 3 plans are not as continually fast as an Exetel/Optus Layer 2 plans in every 'side by side' test we, or our customers, have tested over a period of over two years. However, few, if any, buyers have either the desire or the ability to make that sort of testing - price per gigabyte is the criterion most people use - that, and the carefully promoted unverifiable claim that Telstra's network is superior than that of Optus.

We believe the 100% Optus wireless broadband plans via Exetel will be excellent alternative for any user making a decision on number of gigabytes for the lowest price per gigabyte.

mycle
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Re: New 'Standard' Wireless Broadband Plans

Post by mycle » Mon Feb 28, 2011 11:16 am

Presumably optus have disabled the ability to use an iPhone as a modem on these plans as well?

ForumAdmin
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Re: New 'Standard' Wireless Broadband Plans

Post by ForumAdmin » Mon Feb 28, 2011 1:14 pm

mycle wrote:Presumably optus have disabled the ability to use an iPhone as a modem on these plans as well?
They are data plans requiring a USB modem.

I don't know what 'crippling' has been done.

PaulT
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Re: New 'Standard' Wireless Broadband Plans

Post by PaulT » Wed Mar 02, 2011 12:05 pm

The new part of the website (http://www.exetel.com.au/residential-hs ... andard.php) is unclear with the Excess charges. It just says 6c - which is very cheap flat rate no matter how much data you are in excess! :) Or perhaps it is meant to be 6c per some data unit!

ForumAdmin
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Re: New 'Standard' Wireless Broadband Plans

Post by ForumAdmin » Wed Mar 02, 2011 12:14 pm

PaulT wrote:The new part of the website (http://www.exetel.com.au/residential-hs ... andard.php) is unclear with the Excess charges. It just says 6c - which is very cheap flat rate no matter how much data you are in excess! :) Or perhaps it is meant to be 6c per some data unit!
I suppose it should be changed to 6c per megabyte

rseydler
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Re: New 'Standard' Wireless Broadband Plans

Post by rseydler » Fri Mar 04, 2011 11:35 am

Thinking thinking.. Will these plans work with the exetel email system? Tossing between this or amaysim (sp?) for ADSL failover.

If we don't have an exetel IP then you can't send emails via your exetel account (except for webmail).

Tx

Ron

ForumAdmin
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Re: New 'Standard' Wireless Broadband Plans

Post by ForumAdmin » Fri Mar 04, 2011 11:55 am

rseydler wrote:Thinking thinking.. Will these plans work with the exetel email system? Tossing between this or amaysim (sp?) for ADSL failover.

If we don't have an exetel IP then you can't send emails via your exetel account (except for webmail).

Tx

Ron
The premium plans with a $5.00 minimum per month are best for ADSL fail over - unless your ADSL constantly fails in which case the obvious option is to change to a more reliable supplier/get your phone line checked....

....and as you rightly point out you can't use Exetel email except from an Exetel IP.

Ravenous
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Re: New 'Standard' Wireless Broadband Plans

Post by Ravenous » Sat Mar 05, 2011 12:03 pm

Try setting outgoing SMTP server to mail.optusnet.com.au - it allowed sending of emails for my CAP19 plan.

fsm
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Re: New 'Standard' Wireless Broadband Plans

Post by fsm » Tue Mar 08, 2011 10:09 pm

ForumAdmin wrote: With a L2 based service] Exetel has control of how much IP (internet) bandwidth is made available to the users beyond the network boundary point.
Is the size of this interconnect pipe the main determinant of wireless broadband service performance and how much Exetel needs to pay Optus? Is there any prioritisation available in the the wireless network itself? There have been claims on the net that Optus can offer better performing plans to corporate customers.
Our own testing shows that the 100% Optus Layer 3 plans are not as continually fast as an Exetel/Optus Layer 2 plans in every 'side by side' test we, or our customers, have tested over a period of over two years.


Is there ongoing testing of this? Ongoing publishing of these results would provide reassurance to your customers that they are indeed receiving a premium service.
We believe the 100% Optus wireless broadband plans via Exetel will be excellent alternative for any user making a decision on number of gigabytes for the lowest price per gigabyte.
For the most part, yes, but Exetel does not offer a good alternative to prepaid plans offering long credit expiry for new low volume users.

ForumAdmin
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Re: New 'Standard' Wireless Broadband Plans

Post by ForumAdmin » Wed Mar 09, 2011 8:14 am

fsm wrote:
ForumAdmin wrote: With a L2 based service] Exetel has control of how much IP (internet) bandwidth is made available to the users beyond the network boundary point.
1)Is the size of this interconnect pipe the main determinant of wireless broadband service performance and how much Exetel needs to pay Optus? Is there any prioritisation available in the the wireless network itself? There have been claims on the net that Optus can offer better performing plans to corporate customers.
Our own testing shows that the 100% Optus Layer 3 plans are not as continually fast as an Exetel/Optus Layer 2 plans in every 'side by side' test we, or our customers, have tested over a period of over two years.


2)Is there ongoing testing of this? Ongoing publishing of these results would provide reassurance to your customers that they are indeed receiving a premium service.
We believe the 100% Optus wireless broadband plans via Exetel will be excellent alternative for any user making a decision on number of gigabytes for the lowest price per gigabyte.
3)For the most part, yes, but Exetel does not offer a good alternative to prepaid plans offering long credit expiry for new low volume users.
1) Yes - if a supplier doesn't fully provision the IP feed to the wireless service then the performance will drop. Provisioning the back haul is also vital but that is purely a carrier decision.

2) There is no point in publishing results....only the results achieved by any tester at any location at any point in time will have any relevance to any individual buyer. Having conducted over 200 such tests over the past six months the results are always the same. Try it for yourself.

3) No one supplier can provide the best and lowest cost solution over 100% of user demographics.

fsm
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Re: New 'Standard' Wireless Broadband Plans

Post by fsm » Tue Mar 15, 2011 8:07 pm

ForumAdmin wrote: 1) Yes - if a supplier doesn't fully provision the IP feed to the wireless service then the performance will drop. Provisioning the back haul is also vital but that is purely a carrier decision.
Optus seems to be able to provision or at least provide priority for certain APNs as far as their own customers are concerned. You would be in a position to know whether this service differentiation is available to wholesale customers of Optus too..
2) There is no point in publishing results....only the results achieved by any tester at any location at any point in time will have any relevance to any individual buyer. Having conducted over 200 such tests over the past six months the results are always the same. Try it for yourself.
As financial types like to say, "Past performance is no guarantee of future performance."' Given that the Exetel L2 service is claimed to be a premium service it would be reassuring if there were ongoing substantiation of those claims. At the moment it appears that the superiority of Exetel's service relies on its (Optus) competitors under provisioning their interconnect which is a fluid situation. For example, Internode re-negotiatied their agreements with Optus and increased their link speeds in December.
3) No one supplier can provide the best and lowest cost solution over 100% of user demographics.
Not 100% of the time anyway...No criticism intended, just an implicit wish that Exetel cater for everyone. Left to its own devices I suspect that Exetel would be happy to offer a single PFWYU plane but unfortunately it has to play the same game as everyone else.

ForumAdmin
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Re: New 'Standard' Wireless Broadband Plans

Post by ForumAdmin » Wed Mar 16, 2011 8:50 am

fsm wrote:[
2) There is no point in publishing results....only the results achieved by any tester at any location at any point in time will have any relevance to any individual buyer. Having conducted over 200 such tests over the past six months the results are always the same. Try it for yourself.
As financial types like to say, "Past performance is no guarantee of future performance."' Given that the Exetel L2 service is claimed to be a premium service it would be reassuring if there were ongoing substantiation of those claims. At the moment it appears that the superiority of Exetel's service relies on its (Optus) competitors under provisioning their interconnect which is a fluid situation. For example, Internode re-negotiatied their agreements with Optus and increased their link speeds in December.
3) No one supplier can provide the best and lowest cost solution over 100% of user demographics..
We do publish the MRTG report on the web page which is 'live' showing the fact that there is no contention on the Exetel controlled parts of the wireless network.

Exetel's "claim" of providing a premium service relies on nothing other than the provisioning demonstrated by that report.

Other providers do whatever they do and we neither know (other than empirically at various times and places) nor care what their business 'ethics' allow them to do and say.

A premium service is one that is provisioned to deliver the maximum possible speeds and Exetel's claim to provide that is demonstrated live. I have tested an Internode/Optus wireless service and it is far from 'premium' on the last three occasions I did that. However maybe I was just unlucky - hence my time and place comments. None of this has any relevance to the topic so if you need to pursue this either open another thread here or at Internode.

peraps
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Re: New 'Standard' Wireless Broadband Plans

Post by peraps » Fri Sep 07, 2012 12:48 pm

I just ordered an S15 plan and was told that it is on a 12 month contract. The Exetel website clearly says that these Standard plans are on no contract. Can someone please clarify?

James
Exetel Staff
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Re: New 'Standard' Wireless Broadband Plans

Post by James » Fri Sep 07, 2012 3:53 pm

peraps wrote:I just ordered an S15 plan and was told that it is on a 12 month contract. The Exetel website clearly says that these Standard plans are on no contract. Can someone please clarify?
Please email residentialsales@exetel.com.au with your account information to confirm.

MCS
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Re: New 'Standard' Wireless Broadband Plans

Post by MCS » Thu Sep 03, 2015 10:43 am

Hi, can't find where else to post this query, I've got a Business bundle on ADSL but as I'm on the very edge of ADSL range it's pretty slow.
We have had the fixed Wireless NBN start service in our area and so far I've been approached by Telstra and another ISP saying that NBN is now available in our area and do I want to switch?
Not interested in switching but it appears that Exetel is not yet offering NBN fixed wireless in our area (Riverina, Leeton) and I'm wondering will Exetel be offering this service anytime soon?

Thanks
Martin Shelton
Martin's Computer Service
Leeton

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