Dear THOMAS HOUSEMAN,
Exetel has received your request for your HSPA application.
To check your status at any time and to save you calling Exetel, please go to:
The following below is the information you will need in order to configure your HSPA modem and connect to the Exetel network. There are THREE sections:
Information for Setting up Your Exetel HSPA service
Information on Configuring Your Modem purchased from Exetel (if applicable)
Places to go for Help in setting up your HSPA modem (Should you have ordered one)
To get the most benefit from this information you should print out this email and keep it handy when setting up.
Should you need to call Exetel during business hours (NSW times) the numbers are:
02 8030 1000
1300 788 141
Should you have any issues in regards to setting up your HSPA service, please email firstname.lastname@example.org
or call 0280301000 and select option 4
1. Information for Setting up Your Exetel HSPA Connection
In order to activate the service, you will require an Exetel User facilities Username and Password. These are provided to you further below;
You will need to log onto your Secure user facilities in order to activate the USIM before it is possible to use. The details are as follows;
HSPA/Members Facilities Username: My mobile no. here.
HSPA/Members Facilities Password: My password here
Once you have logged on, check to make sure all the details are correct and then click on the ‘ACTIVATE’ button. New services generally take around 15-30 minutes.
If you are PORTING your mobile service, this can take anywhere from 60-120 minutes.
For those using a compatible HSPA handset and/or modem, make sure the APN (Access Point Name) setting is as follows;
2. Information on Configuring Your Modem purchased from Exetel (if applicable)
The general steps are;
Make sure you have received both your USIM and your Modem
Make sure the USIM is inserted onto the USB STICK and then proceed to connect the USB STICK to USB PORT on your PC/Laptop
It should then auto-install the necessary software to begin your connection.
All the factory default settings will be correct for Exetel.
For the SP CODE, enter ‘BROADBAND’. This should then allow you to install the software.
Once you have received notification that the activation of the USIM has completed, you must now setup the APN on the installed software as follows;
(a) - Open the software installed on your PC or MAC (usually by double clicking the icon on your desktop which should appear after install)
(b) - Then go to 'TOOLS'
(c) - Then go to 'OPTIONS'
(d) - Then select ' PROFILE MANAGEMENT'
(e) - Then click on 'edit'
(f) - Change the APN field to 'Internet' (all in lowercase)
(g) - Then click 'SAVE'
(h) - Click OK which should then bring you to the main screen again and then click 'connect'
3. Places to go for Help
Exetel's Online Support Page - http://www.exetel.com.au/support_main.php
It is a good idea to print out any required information from this page.
If you purchased a modem through Exetel and the modem develops a fault or stops working you must call Exetel on 0280301000 and select option 1 where support staff will troubleshoot with you to confirm if there is a hardware fault.
One thing we strongly recommend that you do is to register to receive notifications of planned and emergency outages that may/will affect your HSPA service.
Before doing anything else please go here:
and follow the instructions - this will allow Exetel to send you emails about planned future maintenance that may impact your service.
Thank you for choosing Exetel as your internet provider.
Exetel Pty Ltd