Re-word of CAP plan confirmation emails.

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thomashouseman
Posts: 750
Joined: Thu Mar 18, 2004 12:06 pm
Location: Toongabbie
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Re-word of CAP plan confirmation emails.

Post by thomashouseman » Wed Mar 02, 2011 10:29 am

Just got this...
To MR THOMAS HOUSEMAN

Thank you for applying for an Exetel broadband internet service.

You have applied for the HSPA Plan: CAP14
The monthly data access charge is : 14.00
The minimum monthly mobile voice spend is : $60.00
This appears at first glance to say it will cost me $74 a month!
I think this line
The minimum monthly mobile voice spend is : $60.00
should be reworded to say something like:

"Call & SMS Included Value is $60"

Also.... if this plan is being mainly marketed as a VOICE plan, you may want to downplay the
"Thank you for choosing EXETEL HSPA"
Subject line and the
You have applied for the HSPA Plan: CAP14
and
Thank you for applying for an Exetel broadband internet service.
bits too.


Cheers,

T.

EromalR
Exetel Staff
Posts: 138
Joined: Thu Jan 07, 2010 12:40 pm
Location: Sri Lanka

Re: Re-word of CAP plan confirmation emails.

Post by EromalR » Wed Mar 02, 2011 11:39 am

Thank you for the feedback. This will be informed to the relevant personnel.

ForumAdmin
Posts: 3663
Joined: Sun Jan 04, 2004 2:31 pm
Location: Sydney

Re: Re-word of CAP plan confirmation emails.

Post by ForumAdmin » Wed Mar 02, 2011 3:04 pm

thomashouseman wrote:Just got this...
To MR THOMAS HOUSEMAN

Thank you for applying for an Exetel broadband internet service.

You have applied for the HSPA Plan: CAP14
The monthly data access charge is : 14.00
The minimum monthly mobile voice spend is : $60.00
This appears at first glance to say it will cost me $74 a month!
I think this line
The minimum monthly mobile voice spend is : $60.00
should be reworded to say something like:

"Call & SMS Included Value is $60"

Also.... if this plan is being mainly marketed as a VOICE plan, you may want to downplay the
"Thank you for choosing EXETEL HSPA"
Subject line and the
You have applied for the HSPA Plan: CAP14
and
Thank you for applying for an Exetel broadband internet service.
bits too.


Cheers,

T.
Sorry about that sloppiness.

thomashouseman
Posts: 750
Joined: Thu Mar 18, 2004 12:06 pm
Location: Toongabbie
Contact:

Re: Re-word of CAP plan confirmation emails.

Post by thomashouseman » Wed Mar 02, 2011 3:53 pm

ForumAdmin wrote:
Sorry about that sloppiness.
No worries, thank you for the subsidised port across...

thomashouseman
Posts: 750
Joined: Thu Mar 18, 2004 12:06 pm
Location: Toongabbie
Contact:

Re: Re-word of CAP plan confirmation emails.

Post by thomashouseman » Fri Mar 04, 2011 1:02 pm

Well it's still happening with further emails:
Dear THOMAS HOUSEMAN,
Exetel has received your request for your HSPA application.
To check your status at any time and to save you calling Exetel, please go to:
http://www.exetel.com.au/a_application_status.php
The following below is the information you will need in order to configure your HSPA modem and connect to the Exetel network. There are THREE sections:
Information for Setting up Your Exetel HSPA service
Information on Configuring Your Modem purchased from Exetel (if applicable)
Places to go for Help in setting up your HSPA modem (Should you have ordered one)
To get the most benefit from this information you should print out this email and keep it handy when setting up.
Should you need to call Exetel during business hours (NSW times) the numbers are:
02 8030 1000
1300 788 141
Should you have any issues in regards to setting up your HSPA service, please email provisioning@exetel.com.au or call 0280301000 and select option 4

1. Information for Setting up Your Exetel HSPA Connection
==========================================================
In order to activate the service, you will require an Exetel User facilities Username and Password. These are provided to you further below;
You will need to log onto your Secure user facilities in order to activate the USIM before it is possible to use. The details are as follows;
HSPA/Members Facilities Username: My mobile no. here.
HSPA/Members Facilities Password: My password here
Once you have logged on, check to make sure all the details are correct and then click on the ‘ACTIVATE’ button. New services generally take around 15-30 minutes.
If you are PORTING your mobile service, this can take anywhere from 60-120 minutes.
For those using a compatible HSPA handset and/or modem, make sure the APN (Access Point Name) setting is as follows;
APN: Internet

2. Information on Configuring Your Modem purchased from Exetel (if applicable)
==========================================================
The general steps are;
Make sure you have received both your USIM and your Modem
Make sure the USIM is inserted onto the USB STICK and then proceed to connect the USB STICK to USB PORT on your PC/Laptop
It should then auto-install the necessary software to begin your connection.
All the factory default settings will be correct for Exetel.
For the SP CODE, enter ‘BROADBAND’. This should then allow you to install the software.
Once you have received notification that the activation of the USIM has completed, you must now setup the APN on the installed software as follows;

(a) - Open the software installed on your PC or MAC (usually by double clicking the icon on your desktop which should appear after install)
(b) - Then go to 'TOOLS'
(c) - Then go to 'OPTIONS'
(d) - Then select ' PROFILE MANAGEMENT'
(e) - Then click on 'edit'
(f) - Change the APN field to 'Internet' (all in lowercase)
(g) - Then click 'SAVE'
(h) - Click OK which should then bring you to the main screen again and then click 'connect'

3. Places to go for Help
==========================================================
Exetel's Online Support Page - http://www.exetel.com.au/support_main.php.
It is a good idea to print out any required information from this page.
If you purchased a modem through Exetel and the modem develops a fault or stops working you must call Exetel on 0280301000 and select option 1 where support staff will troubleshoot with you to confirm if there is a hardware fault.
One thing we strongly recommend that you do is to register to receive notifications of planned and emergency outages that may/will affect your HSPA service.
Before doing anything else please go here:
http://forum.exetel.com.au
and follow the instructions - this will allow Exetel to send you emails about planned future maintenance that may impact your service.
Thank you for choosing Exetel as your internet provider.
Regards,
Exetel Pty Ltd
I'm sure I signed up for the CAP phone plan, but from all these emails/texts etc it sure seems like I'm getting a full blown HSPA service.

I just want a cheap capped phone bill thanks!

T.

thomashouseman
Posts: 750
Joined: Thu Mar 18, 2004 12:06 pm
Location: Toongabbie
Contact:

Re: Re-word of CAP plan confirmation emails.

Post by thomashouseman » Fri Mar 04, 2011 2:55 pm

They're even listed as HSPA under Member facilities >> View your Exetel Services:
ADSLService Number: 02989...... Account Status: Active

HSPAService Number: 04128..... Account Status: Active
Service Number: 0403..... Account Status: Pending <<<<<<<<<<<< HERE
Service Number: 0422..... Account Status: Pending <<<<<<<<<<<< HERE
PHONEService Number: 02989..... Account Status: Active

MOBILEService Number: 0422...... Account Status: Active
Service Number: 04034...... Account Status: Active

VOIPService Number: 02809...... Account Status: Active
Service Number: 02800...... Account Status: Active
Please advise that I actually did apply for mobile services! I'm getting worried now.

LarryK

Re: Re-word of CAP plan confirmation emails.

Post by LarryK » Mon Mar 07, 2011 8:39 am

hi thomashouseman,

Yes, you do have the Cap mobile plans

We're in the progress of editing/changing the e-mails being sent and the product naming convention in the Secure Users facility.

Sorry for any confusion.

thomashouseman
Posts: 750
Joined: Thu Mar 18, 2004 12:06 pm
Location: Toongabbie
Contact:

Re: Re-word of CAP plan confirmation emails.

Post by thomashouseman » Mon Mar 07, 2011 4:14 pm

Hmm, SIMs arrived today and they have their own Exetel usernames/passwords unlike my two Exetel (vodafone) mobile SIMs.

Oh well, I'll let you know how activation etc goes.

T.

ForumAdmin
Posts: 3663
Joined: Sun Jan 04, 2004 2:31 pm
Location: Sydney

Re: Re-word of CAP plan confirmation emails.

Post by ForumAdmin » Fri Apr 08, 2011 11:18 am

Sigh........

thomashouseman
Posts: 750
Joined: Thu Mar 18, 2004 12:06 pm
Location: Toongabbie
Contact:

Re: Re-word of CAP plan confirmation emails.

Post by thomashouseman » Fri Apr 08, 2011 11:30 am

Well the good news it, everything works perfectly and it appears you've reworked the Member Facilities to merge HSPA and Mobile Services together into "Mobile & Wireless Broadband".

Seems a good compromise I guess.

Our two mobile phones are now in there with my "free" wireless SIM from Exetel and our landline phone is all alone in the "Phone" section.

As long as you've cleaned up the confirmation emails as well (I'm not ordering another mobile to test), then job done well. :D

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