As I explained in my post under Maintenance & outage updates, please wait till close of business 4th - May and if the issues persist, shoot me an email to thejeg@exetel.com.au enabling me to investigate your issue individually.pssturges wrote:Mine still hasn't happened yet. Any idea when it might?
Phil
Upgraded to ADSL2 but still have ADSL1 speed
-
thejeg
Re: Upgraded to ADSL2 but still have ADSL1 speed
Re: Upgraded to ADSL2 but still have ADSL1 speed
pssturges wrote:Mine still hasn't happened yet. Any idea when it might?
Phil
Looking into why your service has not changed. Will post a reply here once I get an update
"Helping Making a Better World"
Log a fault ticket Here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal
Log a fault ticket Here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal
Re: Upgraded to ADSL2 but still have ADSL1 speed
Awesome had Helstra out today to find out why my line was crackling, turns out out when the tech connected us yesterday we got connected to someones elses phone number 
, this was at the exchange. The tech then called me and said he would like to come to the house and check it out there as I said to him about only getting 3.3 mbs. Turns out we had a fault outside of the house in a box down the street apparently it was water logged. The tech calls me and says hes going to replace the box and all will be good, fantastic I think all will be good. I finish my dinner and sit down to run a speed test
Awesome faster upload then download Helstra have done it again......
Im getting 256k speed now.
, this was at the exchange. The tech then called me and said he would like to come to the house and check it out there as I said to him about only getting 3.3 mbs. Turns out we had a fault outside of the house in a box down the street apparently it was water logged. The tech calls me and says hes going to replace the box and all will be good, fantastic I think all will be good. I finish my dinner and sit down to run a speed test Awesome faster upload then download Helstra have done it again......
Im getting 256k speed now.Re: Upgraded to ADSL2 but still have ADSL1 speed
Still nothing...Email sent.thejeg wrote:As I explained in my post under Maintenance & outage updates, please wait till close of business 4th - May and if the issues persist, shoot me an email to thejeg@exetel.com.au enabling me to investigate your issue individually.pssturges wrote:Mine still hasn't happened yet. Any idea when it might?
Phil
Phil
-
thejeg
Re: Upgraded to ADSL2 but still have ADSL1 speed
Try now and post the progress here....................Viss wrote:Awesome had Helstra out today to find out why my line was crackling, turns out out when the tech connected us yesterday we got connected to someones elses phone number
Awesome faster upload then download Helstra have done it again......
Re: Upgraded to ADSL2 but still have ADSL1 speed
I have now completely lost all internet....GG Telstra
-
thejeg
Re: Upgraded to ADSL2 but still have ADSL1 speed
as per the conversation I had with you a while ago... please test speeds now....Viss wrote:I have now completely lost all internet....GG Telstra
email me the details to thejeg@exetel.com.au
Re: Upgraded to ADSL2 but still have ADSL1 speed
I'm in the same boat as these folks. Swapover happened on the 28th, as of this morning, still pulling 1.31Mbps according to speedtestdotnet.
To thejeg, I've also sent you an email. Cheers mate.
To thejeg, I've also sent you an email. Cheers mate.
-
thejeg
Re: Upgraded to ADSL2 but still have ADSL1 speed
Looking in to itSnakeman wrote:I'm in the same boat as these folks. Swapover happened on the 28th, as of this morning, still pulling 1.31Mbps according to speedtestdotnet.
To thejeg, I've also sent you an email. Cheers mate.
Re: Upgraded to ADSL2 but still have ADSL1 speed
Do I need to take this up with telstra or are you doing it ?thejeg wrote:as per the conversation I had with you a while ago... please test speeds now....Viss wrote:I have now completely lost all internet....GG Telstra
email me the details to thejeg@exetel.com.au
Cheers
Re: Upgraded to ADSL2 but still have ADSL1 speed
Your plan upgrade is still in progress and is due to be completed on 09/05/2011 by Close of Business. If you need to get further information is suggest you contact our provisioning teampssturges wrote:Mine still hasn't happened yet. Any idea when it might?
Phil
"Helping Making a Better World"
Log a fault ticket Here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal
Log a fault ticket Here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal
Re: Upgraded to ADSL2 but still have ADSL1 speed
Well, got a call today, apparently I cannot be upgraded.thejeg wrote:Looking in to it
I live in bloody suburbia and Telstra offers ADSL2+ here! Only problem with that is, I'd rather be *beep**'d and thrown into a *beep* *beep* orange track suit under a *beeeeeep* than connect through Telstra!Re: Upgraded to ADSL2 but still have ADSL1 speed
How long till we can expect to see speed increases...we are paying 60 dollars per month but still no change to our speed, getting a bit annoyed to be honest.
Re: Upgraded to ADSL2 but still have ADSL1 speed
shoner wrote:Your plan upgrade is still in progress and is due to be completed on 09/05/2011 by Close of Business. If you need to get further information is suggest you contact our provisioning teampssturges wrote:Mine still hasn't happened yet. Any idea when it might?
Phil
Looking forward to Monday then. Hopefully it will all go well.
Phil
Re: Upgraded to ADSL2 but still have ADSL1 speed
This is just wrong, new modem and adsl 2 filter. Running modem from the main socket. I might as well save my money and go back to ADSL1... Exetel havent responded in 24 hours, telstra havent responded Im starting to get agitated....
