Help improve Exetel's services (a Suggestion Box is also available in your member facilities)
-
thomashouseman
- Posts: 750
- Joined: Thu Mar 18, 2004 12:06 pm
- Location: Toongabbie
-
Contact:
Post
by thomashouseman » Fri Jul 01, 2011 9:23 am
Where does one now see the savings / discount on your ADSL plan that you get when taking up a CAP plan. It used to be displayed but I can't find them anywhere anymore...
The latest newsletter says:
However I can't see the savings on that page.
T.
-
melanieb
- Exetel Staff
- Posts: 58
- Joined: Thu Jun 25, 2009 3:00 pm
- Location: North Sydney
Post
by melanieb » Fri Jul 01, 2011 11:34 am
thomashouseman wrote:Where does one now see the savings / discount on your ADSL plan that you get when taking up a CAP plan. It used to be displayed but I can't find them anywhere anymore...
The latest newsletter says:
However I can't see the savings on that page.
T.
To take advantage of these savings, log into your Exetel Members Facilities, select "Order Services", then "Mobile".
You can order a Mobile plans with the corresponding ADSL discounts.
Melanie
-
thomashouseman
- Posts: 750
- Joined: Thu Mar 18, 2004 12:06 pm
- Location: Toongabbie
-
Contact:
Post
by thomashouseman » Fri Jul 01, 2011 11:52 am
Oh I see now... you have to be logged into Member Services. Shouldn't you display that info on the main website too so that prospective new customers can see the savings they'd gain?
Any chance we can move existing Cap Plans to any of the new Z plans? (If no, I have 2 cap 14 plans with no contract period. Can I port these? I think I'd still come out ahead with the $40 charge for 2 new sims)
Thanks,
T.
-
ForumAdmin
- Posts: 3663
- Joined: Sun Jan 04, 2004 2:31 pm
- Location: Sydney
Post
by ForumAdmin » Fri Jul 01, 2011 2:18 pm
thomashouseman wrote:Oh I see now... you have to be logged into Member Services. Shouldn't you display that info on the main website too so that prospective new customers can see the savings they'd gain?
Any chance we can move existing Cap Plans to any of the new Z plans? (If no, I have 2 cap 14 plans with no contract period. Can I port these? I think I'd still come out ahead with the $40 charge for 2 new sims)
Thanks,
T.
1) The plans are not available to non-Exetel customers.
2) You can't move Exetel Optus mobile plans to these new plans.
-
thomashouseman
- Posts: 750
- Joined: Thu Mar 18, 2004 12:06 pm
- Location: Toongabbie
-
Contact:
Post
by thomashouseman » Fri Jul 01, 2011 2:28 pm
ForumAdmin wrote:
1) The plans are not available to non-Exetel customers.
No, no... even the Cap Plans are missing what savings you get.... i.e. $10 saving off ADSL on CAP19 etc. (I can't see that info displayed anywhere except INSIDE member services).
-
remosha
- Exetel Staff
- Posts: 266
- Joined: Tue Feb 08, 2011 8:32 am
- Location: Sydney
Post
by remosha » Tue Jul 05, 2011 6:47 pm
thomashouseman wrote:ForumAdmin wrote:
1) The plans are not available to non-Exetel customers.
No, no... even the Cap Plans are missing what savings you get.... i.e. $10 saving off ADSL on CAP19 etc. (I can't see that info displayed anywhere except INSIDE member services).
The reason is because the discount only applies for Existing Exetel customers signing up for a Cap plan through the Exetel Members Facilities.
-
thomashouseman
- Posts: 750
- Joined: Thu Mar 18, 2004 12:06 pm
- Location: Toongabbie
-
Contact:
Post
by thomashouseman » Tue Jul 05, 2011 6:51 pm
But if you were a potential Adsl customer, wouldn't you want to know what potential savings were available?