when dialing I either get engaged or restricted to thai mob.

VOIP setup and troubleshooting
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webgurupc
Posts: 13
Joined: Mon Sep 08, 2008 9:15 pm
Location: Tasmania

when dialing I either get engaged or restricted to thai mob.

Post by webgurupc » Fri Aug 05, 2011 12:22 pm

Trying to dial to a new Thailand mobile from exetel VOIP.

if I use 0011 66 9xxxxxxxx I get engaged or
if I use 0011 66 09xxxxxxx I get call restricted.

But If I use the first one using Tel$tra I get through.

Is it my dial plan?
Is it the new mobile that needs some kind of restriction lifted to do with calls from VOIP?
Is it Exetel?

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shoner
Posts: 756
Joined: Mon Apr 20, 2009 2:50 pm

Re: when dialing I either get engaged or restricted to thai

Post by shoner » Fri Aug 05, 2011 3:49 pm

webgurupc wrote: if I use 0011 66 09xxxxxxx I get call restricted.
This method of dialing is incorrect.

i need to test your service could you PM me the Thailand mobile number.
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Log a fault ticket Here
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Himantha
Exetel Staff
Posts: 181
Joined: Fri May 11, 2007 1:44 am

Re: when dialing I either get engaged or restricted to thai

Post by Himantha » Fri Aug 05, 2011 3:53 pm

Webgurupc,

I suggest you to e-mail your full Thailand mobile number and link to this forum post to residentialsupport@exetel.com.au. An engineer will be able to make few test calls using our VOIP service, if the test calls fail, they will be able to follow up with our supplier.
webgurupc wrote:Trying to dial to a new Thailand mobile from exetel VOIP.

if I use 0011 66 9xxxxxxxx I get engaged or
if I use 0011 66 09xxxxxxx I get call restricted.

But If I use the first one using Tel$tra I get through.

Is it my dial plan?
Is it the new mobile that needs some kind of restriction lifted to do with calls from VOIP?
Is it Exetel?

webgurupc
Posts: 13
Joined: Mon Sep 08, 2008 9:15 pm
Location: Tasmania

Re: when dialing I either get engaged or restricted to thai

Post by webgurupc » Wed Aug 10, 2011 4:46 pm

This is ridiculous.

I cut and paste the problem above into a support email and hear is the first response I got.
Kindly note that I have checked your voip service and I could confirm that international calling is enable in your service. Also the country Thailand doesn't have any restriction within our network. Is the issue only for that particular mobile number or to some other Thailand number? Would you be able to test on that? Can you make calls to other countries?
Can't they read?

So I cut and paste my original message again.
and here is the second response.
I have tested the number you are trying and it gives engage tone.

Furthermore, I have tried via a land line. It gives the same engage tone.

I suspect it could be something wrong with destination number. Please check the number and get back to us.
so I did another cut and paste job.

And yes I just successfully called the number on tel$ta.

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: when dialing I either get engaged or restricted to thai

Post by ShaminG » Wed Aug 10, 2011 5:42 pm

Dear webgurupc,

I will respond to your support email ASAP.

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lodperera
Exetel Staff
Posts: 98
Joined: Mon Nov 28, 2011 10:26 pm

Re: when dialing I either get engaged or restricted to thai

Post by lodperera » Fri Jul 20, 2012 12:26 pm

Hi webgurupc,

We have replied to your email.

The number that you are trying to call is 0011660913019101 which is an invalid number.

Try calling 001166913019101, which works.

And furthermore when we tried to take concurrent calls to the same number, first one gets the IVR and the second call just keeps on ringing.

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