What Speed should I expect on plan T8-120 8192/384

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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LindaB
Posts: 85
Joined: Wed Feb 24, 2010 10:56 am
Location: Australia

What Speed should I expect on plan T8-120 8192/384

Post by LindaB » Wed Oct 26, 2011 2:20 pm

I recently upgraded to T8-120( 8192/384) & wondering what speeds I should expect from it.
I am consistently getting around this level Download Speed: 6666kbps (833.3 KB/sec transfer rate) Upload Speed: 293kbps (36.6 KB/sec transfer rate) I have tested this regularly since upgrading end of Sept 2011 at different times of the day.
I have done the isolation test of removing all the phones & filters from the phone line which did not make any difference to the results, disconnected all other computers & Xbox in the house & only had the 1 that has the router connected by cable for the tests.
Are those speeds normal for this connection, if not then how do I go about improving it if it's possible please.
My router is new this year so I do not think the problem lies with it, Belkin F7D4402.
Any advice is greatly appreciated as my knowledge of the more technical stuff with broadband is limited.
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Dazzled
Volunteer Site Admin
Posts: 6023
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: What Speed should I expect on plan T8-120 8192/384

Post by Dazzled » Wed Oct 26, 2011 2:53 pm

Your actual speed will depend on the length and quality of your phone line from the exchange (similar to ADSL2+ services). Could you post the modem line status figures (attenuation, noise margins, and line rates)? Do you have an estimate of the distance to the exchange - along the road, not the crow's version?

Edit: I just remembered - some Belkin stuff hides things from the user, and are set up using computer software - reasons I won't buy one. If you can't find the line status from the browser interface, sometimes http://192.168.2.1/adsl_status.stm or http://192.168.2.1/ADSL_status_main.stm in the browser are reputed to work.
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LindaB
Posts: 85
Joined: Wed Feb 24, 2010 10:56 am
Location: Australia

Re: What Speed should I expect on plan T8-120 8192/384

Post by LindaB » Wed Oct 26, 2011 3:00 pm

Thanks for yr reply Dazzled, how do I find that information please.
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Dazzled
Volunteer Site Admin
Posts: 6023
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: What Speed should I expect on plan T8-120 8192/384

Post by Dazzled » Wed Oct 26, 2011 3:14 pm

My edit cross-posted. Sorry. The browser interface is at http://192.168.2.1
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NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: What Speed should I expect on plan T8-120 8192/384

Post by NIrmitha » Wed Oct 26, 2011 3:22 pm

Hi LindaB ,

I have sent you a separate email with some test instructions. Could you reply to that with the test results, so that we can check your issue.

Your Exetel Ticket ID: 4540935. :)
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LindaB
Posts: 85
Joined: Wed Feb 24, 2010 10:56 am
Location: Australia

Re: What Speed should I expect on plan T8-120 8192/384

Post by LindaB » Thu Nov 03, 2011 7:38 pm

Hi
Exetel Ticket ID: 4540935
Wondering if there has been any outcome on the test results I sent you on October 26.
regards
LindaB
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stevecJ
Exetel Staff
Posts: 1066
Joined: Wed Jan 06, 2010 9:48 am

Re: What Speed should I expect on plan T8-120 8192/384

Post by stevecJ » Thu Nov 03, 2011 9:06 pm

LindaB wrote:Hi
Exetel Ticket ID: 4540935
Wondering if there has been any outcome on the test results I sent you on October 26.
regards
LindaB
Hi LindaB,

I have prompted my colleague who is investigating this to provide you with an update as quickly as possible.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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