No internet access beyond Exetel.

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
autron
Posts: 64
Joined: Fri May 01, 2009 7:24 am
Location: Geelong

No internet access beyond Exetel.

Post by autron » Tue Jan 31, 2012 10:05 am

Any site outside of Exetel hosted sites are inaccessible. Traceroutes all stop at Exetel.

shoner
Posts: 756
Joined: Mon Apr 20, 2009 2:50 pm

Re: No internet access beyond Exetel.

Post by shoner » Tue Jan 31, 2012 10:22 am

autron wrote:Any site outside of Exetel hosted sites are inaccessible. Traceroutes all stop at Exetel.
There appears to be an issue at the moment our engineers are currently investigating. Once confirmed we will post here.
"Helping Making a Better World"

Log a fault ticket Here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

shoner
Posts: 756
Joined: Mon Apr 20, 2009 2:50 pm

Re: No internet access beyond Exetel.

Post by shoner » Tue Jan 31, 2012 10:56 am

Our engineers have confirmed that we are currently experiencing a network related issue. They working on a resolution.

NO ETR at the moment.
"Helping Making a Better World"

Log a fault ticket Here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

shoner
Posts: 756
Joined: Mon Apr 20, 2009 2:50 pm

Re: No internet access beyond Exetel.

Post by shoner » Tue Jan 31, 2012 11:11 am

Further updates will be posted
here
viewtopic.php?f=296&t=39049
"Helping Making a Better World"

Log a fault ticket Here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

autron
Posts: 64
Joined: Fri May 01, 2009 7:24 am
Location: Geelong

Re: No internet access beyond Exetel.

Post by autron » Tue Jan 31, 2012 11:29 am

Okay thanks, but I am in Victoria, not Queensland. Does that topic still apply? The outage is more than Queensland.

Yoshi_900
Posts: 105
Joined: Wed Aug 08, 2007 9:46 am
Location: Brisbane

Re: No internet access beyond Exetel.

Post by Yoshi_900 » Tue Jan 31, 2012 12:34 pm

yeah my mother is having issues in Coffs Harbour NSW... getting this from pinging her IP from uni of qld

Pinging 220.***.**.*** with 32 bytes of data:
Reply from 58.96.3.1: TTL expired in transit.
Reply from 58.96.3.1: TTL expired in transit.
Reply from 58.96.3.1: TTL expired in transit.
Reply from 58.96.3.1: TTL expired in transit.

it looks like it is bouncing around internally in exetel?
6 17 ms 16 ms 16 ms as10143.sydney.pipenetworks.com [218.100.2.16]
7 16 ms 17 ms 17 ms 3.3.96.58.static.exetel.com.au [58.96.3.3]
8 33 ms 33 ms 35 ms 1.3.96.58.static.exetel.com.au [58.96.3.1]
9 33 ms 34 ms 34 ms 3.3.96.58.static.exetel.com.au [58.96.3.3]
10 50 ms 51 ms 50 ms 1.3.96.58.static.exetel.com.au [58.96.3.1]
11 51 ms 51 ms 51 ms 3.3.96.58.static.exetel.com.au [58.96.3.3]
12 68 ms 68 ms 68 ms 1.3.96.58.static.exetel.com.au [58.96.3.1]
13 68 ms 68 ms 68 ms 3.3.96.58.static.exetel.com.au [58.96.3.3]
14 85 ms 86 ms 85 ms 1.3.96.58.static.exetel.com.au [58.96.3.1]
15 86 ms 86 ms 86 ms 3.3.96.58.static.exetel.com.au [58.96.3.3]
16 103 ms 103 ms 121 ms 1.3.96.58.static.exetel.com.au [58.96.3.1]
17 103 ms 103 ms 103 ms 3.3.96.58.static.exetel.com.au [58.96.3.3]
18 120 ms 120 ms 121 ms 1.3.96.58.static.exetel.com.au [58.96.3.1]
19 120 ms 539 ms 432 ms 3.3.96.58.static.exetel.com.au [58.96.3.3]
20 137 ms 137 ms 137 ms 1.3.96.58.static.exetel.com.au [58.96.3.1]
21 137 ms 146 ms 138 ms 3.3.96.58.static.exetel.com.au [58.96.3.3]
22 154 ms 155 ms 154 ms 1.3.96.58.static.exetel.com.au [58.96.3.1]
23 164 ms 159 ms 159 ms 3.3.96.58.static.exetel.com.au [58.96.3.3]
24 172 ms 173 ms 172 ms 1.3.96.58.static.exetel.com.au [58.96.3.1]
25 172 ms 173 ms 173 ms 3.3.96.58.static.exetel.com.au [58.96.3.3]
26 189 ms 190 ms 189 ms 1.3.96.58.static.exetel.com.au [58.96.3.1]
27 189 ms 190 ms 190 ms 3.3.96.58.static.exetel.com.au [58.96.3.3]
28 207 ms 207 ms 207 ms 1.3.96.58.static.exetel.com.au [58.96.3.1]
29 207 ms 207 ms 206 ms 3.3.96.58.static.exetel.com.au [58.96.3.3]
30 224 ms 224 ms 224 ms 1.3.96.58.static.exetel.com.au [58.96.3.1]

autron
Posts: 64
Joined: Fri May 01, 2009 7:24 am
Location: Geelong

Re: No internet access beyond Exetel.

Post by autron » Tue Jan 31, 2012 12:56 pm

I'm back up running normally again. All sites are accessible.

absamdb
Posts: 7
Joined: Tue Jan 17, 2006 2:04 pm
Location: Geelong

Re: No internet access beyond Exetel.

Post by absamdb » Tue Jan 31, 2012 1:21 pm

I am in Geelong and can only get Exetel. All other websites are timing out. Everything was working fine yesterday. I noticed the issue this morning when I attempted to log into gmail. As of 1.20pm still no connection apart from Exetel.

absamdb
Posts: 7
Joined: Tue Jan 17, 2006 2:04 pm
Location: Geelong

Re: No internet access beyond Exetel.

Post by absamdb » Tue Jan 31, 2012 1:27 pm

I just rebooted the modem and all access seems to be back. If you are having the same problem, perhaps try a modem reboot to see if that restores full access. Cheers.

plekme
Posts: 19
Joined: Sun Jun 01, 2008 4:01 am
Location: Melbourne, Australia

Re: No internet access beyond Exetel.

Post by plekme » Tue Jan 31, 2012 6:28 pm

it still seems down in VIC. I have rebooted my modem twice. anyone else still not being able to connect to other websites?

rukshani
Exetel Staff
Posts: 275
Joined: Tue Oct 19, 2010 4:54 pm

Re: No internet access beyond Exetel.

Post by rukshani » Tue Jan 31, 2012 6:34 pm

plekme wrote:it still seems down in VIC. I have rebooted my modem twice. anyone else still not being able to connect to other websites?
A support engineer will look in to this for you.

plekme
Posts: 19
Joined: Sun Jun 01, 2008 4:01 am
Location: Melbourne, Australia

Re: No internet access beyond Exetel.

Post by plekme » Tue Jan 31, 2012 6:37 pm

yes thanks my connection was cleared and it works again

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: No internet access beyond Exetel.

Post by ShaminG » Tue Jan 31, 2012 6:46 pm

yes thanks my connection was cleared and it works again
Good to hear it's all back up and running :D . Issue has been identified and rectified by one of our support engineers who has worked on your email ticket (Ref : 4807628).

Mano
Posts: 23
Joined: Wed May 12, 2004 12:26 pm
Location: Newcastle
Contact:

Re: No internet access beyond Exetel.

Post by Mano » Tue Jan 31, 2012 7:34 pm

Hey guys Im having issues in Newcastle... anyone else having problems here??

Just no PPE light..

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: No internet access beyond Exetel.

Post by ShaminG » Tue Jan 31, 2012 8:07 pm

Hey guys Im having issues in Newcastle... anyone else having problems here??

Just no PPE light..
Could you please PM me your service number.

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