Netcomm NB16WV Problem

VOIP setup and troubleshooting
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wood888
Posts: 17
Joined: Fri Dec 31, 2010 2:40 pm
Location: Perth

Netcomm NB16WV Problem

Post by wood888 » Tue Feb 21, 2012 9:51 pm

Hey Guys,

I got this new modem as my last one died and was still under warranty so Netcomm gave me this one.
Ive managed to connect it to the net, but with the VOIP it connects but when some one rings it, it will only ring about 4 times before just cutting out?

Ive port forwarded 5060 to 192.168.1.1 (the modems IP address) and tried to follow the netcomm exetel guide but its pretty useless... any help would be great.

Cheers

http://media.netcomm.com.au/public/asse ... tel1.2.pdf

James
Exetel Staff
Posts: 1993
Joined: Mon May 09, 2005 10:27 pm

Re: Netcomm NB16WV Problem

Post by James » Tue Feb 21, 2012 10:10 pm

Hi Wood,

Please call support, there is no wait; http://www.exetel.com.au/contact.php

They are there to 11pm; 1300 788 141

James

Dazzled
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Location: Sydney

Re: Netcomm NB16WV Problem

Post by Dazzled » Tue Feb 21, 2012 10:18 pm

It's a newie to me, so I'll make some general comments.

Don't port forward - it is a combined unit, so the internal firewall iptables will come correctly configured out of the box;
(depending on what the GUI does deep down, your unit may now be misdirecting data - the first rule in combined boxes is to accept UDP from anywhere on port 5060 on the appropriate interface and pass it directly to the ATA section)

I'm guessing p6 of the guide is the tricky bit. Use 58.96.1.2 for all the boxes where sip1.exetel.com.au is suggested (saves lookups);
Use the full 10 digit phone number where suggested;
The password is case sensitive;
Don't tick outbound server;
Don't tick MWI.

wood888
Posts: 17
Joined: Fri Dec 31, 2010 2:40 pm
Location: Perth

Re: Netcomm NB16WV Problem

Post by wood888 » Tue Feb 21, 2012 11:30 pm

Thanks Dazzled , i tried your suggestions but to no avail the phone still cuts out after the 3rd or 4th ring.
Any other suggestions?

Dazzled
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Re: Netcomm NB16WV Problem

Post by Dazzled » Wed Feb 22, 2012 11:14 am

Any possibility that in the User facility controls you are sending them off to voicemail after a short number of seconds?
Watch out for Netcomm call forwarding on no answer also.

wood88
Posts: 22
Joined: Fri Feb 12, 2010 3:24 pm
Location: Western Aus

Re: Netcomm NB16WV Problem

Post by wood88 » Thu Feb 23, 2012 9:56 pm

Dazzled wrote:Any possibility that in the User facility controls you are sending them off to voicemail after a short number of seconds?
Watch out for Netcomm call forwarding on no answer also.

I cant seem to find anything for voice mail.
Call forward is disabled

Dazzled
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Re: Netcomm NB16WV Problem

Post by Dazzled » Thu Feb 23, 2012 10:32 pm

Under Manage VoIP, select the button: Configure Telephone. Settings from Exetel are in there.

wood888
Posts: 17
Joined: Fri Dec 31, 2010 2:40 pm
Location: Perth

Re: Netcomm NB16WV Problem

Post by wood888 » Fri Feb 24, 2012 10:34 pm

Dazzled wrote:Under Manage VoIP, select the button: Configure Telephone. Settings from Exetel are in there.

Yep under the Exetel settings it is turned off.
I thought you meant under the modem settings :?

Dazzled
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Re: Netcomm NB16WV Problem

Post by Dazzled » Fri Feb 24, 2012 11:22 pm

Does the trouble occur with VoIP to VoIP calls, or only with incoming PSTN? If the latter, is something else answering the line first, such as a fax or answering machine? If both are bothered, does the handset include an answering machine?

If it happens on incoming VoIP there may be some diagnostics in the modem logs. Missed VoIP calls will be listed, and you may be able to set logging to quite a high level, say warning or notice. You will need syslogging software on your computer to intercept everything, but a visit to the modem log straight after a dropped VoIP call may catch something useful.

An incoming VoIP call should first send an INVITE packet from the proxy to the ATA section, which then rings the handset, until it's picked up or answered by an automatic device.

wood888
Posts: 17
Joined: Fri Dec 31, 2010 2:40 pm
Location: Perth

Re: Netcomm NB16WV Problem

Post by wood888 » Mon Feb 27, 2012 8:57 pm

It happens with all types of calls to the VOIP line.

I have created a ticket with exetel and they are having a look into it, they said it might be a problem at there end.

stevecJ
Forum Admin
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Re: Netcomm NB16WV Problem

Post by stevecJ » Tue Feb 28, 2012 9:55 am

wood888 wrote:It happens with all types of calls to the VOIP line.

I have created a ticket with exetel and they are having a look into it, they said it might be a problem at there end.
Hi wood888,

The support ticket which you have logged is being investigated and I have arranged one of our engineers to follow it up and update you soon.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================

Amila Fernando
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Re: Netcomm NB16WV Problem

Post by Amila Fernando » Tue Feb 28, 2012 3:46 pm

wood888 wrote:It happens with all types of calls to the VOIP line.

I have created a ticket with exetel and they are having a look into it, they said it might be a problem at there end.
Hi wood888,

Please note that your reported VOIP issue has been fixed. Please test your service further and get back to us if you encounter any further issues.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================

wood888
Posts: 17
Joined: Fri Dec 31, 2010 2:40 pm
Location: Perth

Re: Netcomm NB16WV Problem

Post by wood888 » Tue Feb 28, 2012 9:18 pm

Yep so far so good.
The calls are coming through from mobile phones, will test via PSTN and VOIP later.

Thanks

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