Peak & Off-peak times?

Queries, errors or glitches regarding Member facilities
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craigj
Posts: 22
Joined: Thu Apr 01, 2010 2:32 pm
Location: Australia

Peak & Off-peak times?

Post by craigj » Wed Mar 07, 2012 10:13 pm

I'm just wondering what peak & off-peak times are supposed to be? On the optus ADSL2+ plan tables, the top has the following:

Included Peak Downloads
9am - 1am

Included Off Peak Downloads
1am - 9am

However, in my service, and when I've seen other people show this on the forums, it says:

Peak Period Option: 16:00 to 04:00

So which is the correct time? (16:00 to 04:00 is actually better for me I think...)

Thanks!

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stevecJ
Forum Admin
Posts: 1038
Joined: Wed Jan 06, 2010 9:48 am

Re: Peak & Off-peak times?

Post by stevecJ » Wed Mar 07, 2012 10:22 pm

craigj wrote:I'm just wondering what peak & off-peak times are supposed to be? On the optus ADSL2+ plan tables, the top has the following:

Included Peak Downloads
9am - 1am

Included Off Peak Downloads
1am - 9am

However, in my service, and when I've seen other people show this on the forums, it says:

Peak Period Option: 16:00 to 04:00

So which is the correct time? (16:00 to 04:00 is actually better for me I think...)

Thanks!
Hi,

According to your service the Peak/Off Peak time frames are as follows.

Peak Period : 16:00 to 04:00
Offpeak Period: 04:00 to 16:00
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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Dazzled
Volunteer Site Admin
Posts: 6002
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: Peak & Off-peak times?

Post by Dazzled » Thu Mar 08, 2012 9:34 am

A plan's peak time is usually shown in the user facility at https://www.exetel.com.au/members/account_view_plan.php

craigj
Posts: 22
Joined: Thu Apr 01, 2010 2:32 pm
Location: Australia

Re: Peak & Off-peak times?

Post by craigj » Thu Mar 15, 2012 8:02 pm

stevecJ wrote: Hi,

According to your service the Peak/Off Peak time frames are as follows.

Peak Period : 16:00 to 04:00
Offpeak Period: 04:00 to 16:00
Sounds good. I thought when I signed up I would be on different time frames. But this suits well. Thanks!

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stevecJ
Forum Admin
Posts: 1038
Joined: Wed Jan 06, 2010 9:48 am

Re: Peak & Off-peak times?

Post by stevecJ » Thu Mar 15, 2012 8:31 pm

craigj wrote:
Sounds good. I thought when I signed up I would be on different time frames. But this suits well. Thanks!
Hi Craigj,

Sorry for the confusion. As per the discussion we had, the correct Peak/Off Peak time frames for your new plan is as follows.

Peak Downloads : 9am - 1am
Off Peak Downloads : 1am - 9am
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================

craigj
Posts: 22
Joined: Thu Apr 01, 2010 2:32 pm
Location: Australia

Re: Peak & Off-peak times?

Post by craigj » Fri Mar 16, 2012 12:46 pm

stevecJ wrote:
Hi Craigj,

Sorry for the confusion. As per the discussion we had, the correct Peak/Off Peak time frames for your new plan is as follows.

Peak Downloads : 9am - 1am
Off Peak Downloads : 1am - 9am
It has now been updated in my service to these times. Oh well, the other times were better, but I guess that is fair enough....

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