Adsl Dropouts

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
Post Reply
Mano
Posts: 23
Joined: Wed May 12, 2004 12:26 pm
Location: Newcastle
Contact:

Adsl Dropouts

Post by Mano » Tue Mar 13, 2012 7:45 pm

Hey guys.. keep getting drop outs lately an its bloody annoying. sometimes emails work but web browser doesnt ..

Any suggestions???

stevecJ
Forum Admin
Posts: 1040
Joined: Wed Jan 06, 2010 9:48 am

Re: Adsl Dropouts

Post by stevecJ » Tue Mar 13, 2012 7:55 pm

Mano wrote:Hey guys.. keep getting drop outs lately an its bloody annoying. sometimes emails work but web browser doesnt ..

Any suggestions???
Can you please PM me your service number, so I can look in to this for you :?:
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================

Mano
Posts: 23
Joined: Wed May 12, 2004 12:26 pm
Location: Newcastle
Contact:

Re: Adsl Dropouts

Post by Mano » Tue Mar 13, 2012 8:55 pm

Just sent pm mate :) thanks

stevecJ
Forum Admin
Posts: 1040
Joined: Wed Jan 06, 2010 9:48 am

Re: Adsl Dropouts

Post by stevecJ » Tue Mar 13, 2012 9:25 pm

Mano wrote:Just sent pm mate :) thanks
Hi,

I have checked your service and couldn't see any dropouts on the connection. However I have already done a port rebuild, therefore could you please plug the modem directly to the wall socket and monitor it for the next 24 hours.

It's best if you could open a ticket if the dropouts continue. You can use the link in my signature. :)
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================

Mano
Posts: 23
Joined: Wed May 12, 2004 12:26 pm
Location: Newcastle
Contact:

Re: Adsl Dropouts

Post by Mano » Tue Mar 13, 2012 9:55 pm

Would it be because I re-booted my modem?

Thanks for that mate, really appreciate it, see how it goes..

Yeah I know.. but takes ages to get a reply every time I log a fault, just find it a little easier on here, much faster response :)

Will keep an eye on it an log one, if happens again

Thanks again mate

stevecJ
Forum Admin
Posts: 1040
Joined: Wed Jan 06, 2010 9:48 am

Re: Adsl Dropouts

Post by stevecJ » Tue Mar 13, 2012 10:01 pm

Mano wrote:Would it be because I re-booted my modem?

Thanks for that mate, really appreciate it, see how it goes..

Yeah I know.. but takes ages to get a reply every time I log a fault, just find it a little easier on here, much faster response :)

Will keep an eye on it an log one, if happens again

Thanks again mate
No worries. let me know how it goes :)

When you reboot the modem we could see it as a login attempt in our server.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================

Post Reply