Mobile port out

Mobile phone plans, SIM card activation and porting issue
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Need2No
Posts: 122
Joined: Wed Jul 21, 2004 9:15 pm
Location: Shalvey Exchange, NSW

Mobile port out

Post by Need2No » Thu Mar 15, 2012 8:11 pm

How long does it take to obtain my Mobile Phone account number for porting my mobile out from Exetel. It's been 24 hours since I sent my request to Provisioning but no reply yet.

Regards
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jokiin
Volunteer Site Admin
Posts: 2970
Joined: Mon Feb 02, 2004 10:23 pm
Location: Sydney

Re: Mobile port out

Post by jokiin » Thu Mar 15, 2012 8:21 pm

you should be able to port out without the account number, will work with date of birth also
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stevecJ
Exetel Staff
Posts: 1063
Joined: Wed Jan 06, 2010 9:48 am

Re: Mobile port out

Post by stevecJ » Thu Mar 15, 2012 8:34 pm

Need2No wrote:How long does it take to obtain my Mobile Phone account number for porting my mobile out from Exetel. It's been 24 hours since I sent my request to Provisioning but no reply yet.

Regards
Hi,

Could you please PM the mobile number which you require the account number, so I can look in to this for you :?:
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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Exetel Support Portal
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stevecJ
Exetel Staff
Posts: 1063
Joined: Wed Jan 06, 2010 9:48 am

Re: Mobile port out

Post by stevecJ » Thu Mar 15, 2012 10:24 pm

Hi,

I've got your PM and replied the email with the account number. :)

Please let me know if you require any further information.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================
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Need2No
Posts: 122
Joined: Wed Jul 21, 2004 9:15 pm
Location: Shalvey Exchange, NSW

Re: Mobile port out

Post by Need2No » Thu Mar 15, 2012 10:29 pm

jokiin wrote:you should be able to port out without the account number, will work with date of birth also
Thanks for the info. But with the weekend approching I would prefer the proper a/c number. Otherwise I would wait until next week to do the port with the birth date.

Regards
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Need2No
Posts: 122
Joined: Wed Jul 21, 2004 9:15 pm
Location: Shalvey Exchange, NSW

Re: Mobile port out

Post by Need2No » Thu Mar 15, 2012 10:30 pm

stevecJ wrote:Hi,

I've got your PM and replied the email with the account number. :)

Please let me know if you require any further information.
Thanks for your assistenance.

Regards
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stevecJ
Exetel Staff
Posts: 1063
Joined: Wed Jan 06, 2010 9:48 am

Re: Mobile port out

Post by stevecJ » Thu Mar 15, 2012 10:38 pm

Need2No wrote:
stevecJ wrote:Hi,

I've got your PM and replied the email with the account number. :)

Please let me know if you require any further information.
Thanks for your assistenance.

Regards
No worries :)
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================
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Need2No
Posts: 122
Joined: Wed Jul 21, 2004 9:15 pm
Location: Shalvey Exchange, NSW

Re: Mobile port out

Post by Need2No » Fri Mar 16, 2012 1:33 pm

jokiin wrote:you should be able to port out without the account number, will work with date of birth also
The birth date worked OK but the 3 digit a/c number that I was given didn't. I was porting out from WM-A plan.

Regards
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