Hi glenandrew,glenandrew wrote:Are you saying I won't have a phone line for another 48 hours?
As per the phone conversation, I will update you regarding the completion date asap.
Hi glenandrew,glenandrew wrote:Are you saying I won't have a phone line for another 48 hours?
Hi glenandrew,glenandrew wrote:Pm'd service number.
Still waiting for service change and my phone line has been gone (no dial tone, no Internet and no calls) for 12 hours now
Hi Brad,stevecJ wrote:No Worries BradYabbie wrote:
Hi Steve,
Thank you again. I appreciate your efforts to help me out.
Cheers,
Brad
Hi Steve,stevecJ wrote: Hi Brad,
The speed change has been completed now and I have already forwarded the ticket (5549994) to the billing team.
We have arranged the refund and sent to you an email with reference 5549994. Please reply to the same email if you have further concerns.Yabbie wrote:Hi Steve,
I can confirm the speed change has taken effect. In case anyone is interested, I'm getting 17Meg line sync, which I consider 'ok', considering I'm only 700 metres from the exchange.
Thank you for passing the ticket on to the billing team. Do you have any idea how long it will take them to make a decision? By my count, I paid for 5 days of ADSL2+ access that I didn't receive.
Thanks again for all your help.
Brad
Hello, I've received the email detailing my refund. Not quite what I was expecting, but not worth worrying about. Especially since you have all been so helpful.Thushari wrote:We have arranged the refund and sent to you an email with reference 5549994. Please reply to the same email if you have further concerns.