New billing cycle, still capped????
New billing cycle, still capped????
Hi,
I would have raised a ticket through the members facilities, but they currently seem to be offline.
Basically, my new billing cycle starts today, but I still appear to be capped from last month (100k). Just wondering if someone from Exetel could please check out what's going on form me?
Many thanks,
Brad
I would have raised a ticket through the members facilities, but they currently seem to be offline.
Basically, my new billing cycle starts today, but I still appear to be capped from last month (100k). Just wondering if someone from Exetel could please check out what's going on form me?
Many thanks,
Brad
Re: New billing cycle, still capped????
Please call or email support.Yabbie wrote:Hi,
I would have raised a ticket through the members facilities, but they currently seem to be offline.
Basically, my new billing cycle starts today, but I still appear to be capped from last month (100k). Just wondering if someone from Exetel could please check out what's going on form me?
Many thanks,
Brad
Re: New billing cycle, still capped????
if you could PM me your service number, I will get that checked for youJames wrote:Yabbie wrote:Hi,
I would have raised a ticket through the members facilities, but they currently seem to be offline.
Basically, my new billing cycle starts today, but I still appear to be capped from last month (100k). Just wondering if someone from Exetel could please check out what's going on form me?
Many thanks,
Brad
Re: New billing cycle, still capped????
Hi. I was able to get in to my member services and raise a support ticket. It's all been sorted now (I was removed from the shaping pool).Thushari wrote:if you could PM me your service number, I will get that checked for you
I do have another question though - I was asked to power cycle my modem. Surely I don't have to do this every time I am capped and a new month starts????
Cheers,
Brad
Re: New billing cycle, still capped????
I still seemed capped today too (for first time) and unplugging modem worked for me.
Re: New billing cycle, still capped????
Hi,Yabbie wrote:Hi. I was able to get in to my member services and raise a support ticket. It's all been sorted now (I was removed from the shaping pool).Thushari wrote:if you could PM me your service number, I will get that checked for you
I do have another question though - I was asked to power cycle my modem. Surely I don't have to do this every time I am capped and a new month starts????
Cheers,
Brad
Power cycling the modem will reset the current session and the session should be reset some how in order for the changers to take effect.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
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Exetel Support Portal
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Exetel Support Portal
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Re: New billing cycle, still capped????
Hi Steve,stevecJ wrote: Hi,
Power cycling the modem will reset the current session and the session should be reset some how in order for the changers to take effect.
I can verify that I did NOT have to restart my modem for the removal from the shaping pool to take effect.
My question to you is *why wasn't I automatically removed from the shaping pool???*
Regards,
Brad
Re: New billing cycle, still capped????
Hi Brad,Yabbie wrote:Hi Steve,stevecJ wrote: Hi,
Power cycling the modem will reset the current session and the session should be reset some how in order for the changers to take effect.
I can verify that I did NOT have to restart my modem for the removal from the shaping pool to take effect.
My question to you is *why wasn't I automatically removed from the shaping pool???*
Regards,
Brad
Please PM me your service number or the support ticket number enabling me to have a look into what happened here .
To Log a fault ticket, please click Here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
==============
Exetel Support Portal
==============
==============
Exetel Support Portal
==============
Re: New billing cycle, still capped????
Done. I look forward to your replyudara wrote:Hi Brad,
Please PM me your service number or the support ticket number enabling me to have a look into what happened here .

Re: New billing cycle, still capped????
Hi Brad,Yabbie wrote:Done. I look forward to your replyudara wrote:Hi Brad,
Please PM me your service number or the support ticket number enabling me to have a look into what happened here .
I have replied to your email

To Log a fault ticket, please click Here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
==============
Exetel Support Portal
==============
==============
Exetel Support Portal
==============
Re: New billing cycle, still capped????
Hi Udhara,udara wrote:Hi Brad,
I have replied to your email
Got the reply. Thanks, that's cleared things up for me.
Cheers,
Brad
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- Posts: 1
- Joined: Fri Sep 28, 2012 8:01 pm
- Location: Sydney
Re: New billing cycle, still capped????
Hmmm I appear capped to. I have raised a case.
Edit:
A restart of the modem fixed the issue. Something you guys may need to look into?
Edit:
A restart of the modem fixed the issue. Something you guys may need to look into?
Re: New billing cycle, still capped????
Agreed. We (the customers) shouldn't have to restart our modems each time we end up in the shaped pool for the previous month. I love Exetel, but this isn't good enough.Flare123456 wrote:Hmmm I appear capped to. I have raised a case.
Edit:
A restart of the modem fixed the issue. Something you guys may need to look into?
Re: New billing cycle, still capped????
I will look into this with our development team 

To Log a fault ticket, please click Here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
==============
Exetel Support Portal
==============
==============
Exetel Support Portal
==============