New billing cycle, still capped????

[Yabbie]

Hi,

I would have raised a ticket through the members facilities, but they currently seem to be offline.

Basically, my new billing cycle starts today, but I still appear to be capped from last month (100k). Just wondering if someone from Exetel could please check out what's going on form me?

Many thanks,
Brad

[James]

Hi,

I would have raised a ticket through the members facilities, but they currently seem to be offline.

Basically, my new billing cycle starts today, but I still appear to be capped from last month (100k). Just wondering if someone from Exetel could please check out what's going on form me?

Many thanks,
Brad

Please call or email support.

[Thushari]

Hi,

I would have raised a ticket through the members facilities, but they currently seem to be offline.

Basically, my new billing cycle starts today, but I still appear to be capped from last month (100k). Just wondering if someone from Exetel could please check out what's going on form me?

Many thanks,
Brad

if you could PM me your service number, I will get that checked for you

[Yabbie]

if you could PM me your service number, I will get that checked for you

Hi. I was able to get in to my member services and raise a support ticket. It's all been sorted now (I was removed from the shaping pool).

I do have another question though - I was asked to power cycle my modem. Surely I don't have to do this every time I am capped and a new month starts????

Cheers,
Brad

[casio7131]

I still seemed capped today too (for first time) and unplugging modem worked for me.

[stevecJ]

if you could PM me your service number, I will get that checked for you

Hi. I was able to get in to my member services and raise a support ticket. It's all been sorted now (I was removed from the shaping pool).

I do have another question though - I was asked to power cycle my modem. Surely I don't have to do this every time I am capped and a new month starts????

Cheers,
Brad

Hi,

Power cycling the modem will reset the current session and the session should be reset some how in order for the changers to take effect.

[Yabbie]

Hi,

Power cycling the modem will reset the current session and the session should be reset some how in order for the changers to take effect.

Hi Steve,

I can verify that I did NOT have to restart my modem for the removal from the shaping pool to take effect.

My question to you is *why wasn't I automatically removed from the shaping pool???*

Regards,
Brad

[udara]

Hi,

Power cycling the modem will reset the current session and the session should be reset some how in order for the changers to take effect.

Hi Steve,

I can verify that I did NOT have to restart my modem for the removal from the shaping pool to take effect.

My question to you is *why wasn't I automatically removed from the shaping pool???*

Regards,
Brad

Hi Brad,

Please PM me your service number or the support ticket number enabling me to have a look into what happened here .

[Yabbie]

Hi Brad,

Please PM me your service number or the support ticket number enabling me to have a look into what happened here .

Done. I look forward to your reply

[udara]

Hi Brad,

Please PM me your service number or the support ticket number enabling me to have a look into what happened here .

Done. I look forward to your reply

Hi Brad,

I have replied to your email

[Yabbie]

Hi Brad,

I have replied to your email

Hi Udhara,

Got the reply. Thanks, that's cleared things up for me.

Cheers,
Brad

[Flare123456]

Hmmm I appear capped to. I have raised a case.


Edit:

A restart of the modem fixed the issue. Something you guys may need to look into?

[Yabbie]

Hmmm I appear capped to. I have raised a case.


Edit:

A restart of the modem fixed the issue. Something you guys may need to look into?

Agreed. We (the customers) shouldn't have to restart our modems each time we end up in the shaped pool for the previous month. I love Exetel, but this isn't good enough.

[udara]

I will look into this with our development team