Cannot change IP address

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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gong_guy
Posts: 210
Joined: Mon Oct 11, 2004 11:06 am

Cannot change IP address

Post by gong_guy » Tue May 01, 2012 7:28 pm

Whenever I try to change my IP address I get the following message in the User Area.
Your Account IP details cannot be changed at the moment. Please try again soon or contact Exetel support.
Is there a problem?

Thanks

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Cannot change IP address

Post by ShaminG » Tue May 01, 2012 7:46 pm

Whenever I try to change my IP address I get the following message in the User Area.

Your Account IP details cannot be changed at the moment. Please try again soon or contact Exetel support.



Is there a problem?

Thanks
I have requested our development team to look into this. Will provide you an update ASAP.

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Cannot change IP address

Post by ShaminG » Tue May 08, 2012 3:17 pm

I have requested our development team to look into this. Will provide you an update ASAP.
This has now been rectified. IP change feature is now working for you.

:D

gong_guy
Posts: 210
Joined: Mon Oct 11, 2004 11:06 am

Re: Cannot change IP address

Post by gong_guy » Wed May 09, 2012 12:40 pm

Thanks much appeciated.

gcuser
Posts: 2
Joined: Fri Oct 19, 2012 9:11 am
Location: Gold Coast

Re: Cannot change IP address

Post by gcuser » Fri Nov 02, 2012 12:46 pm

I have the same problem. This has been going on for a while now.

"Your Account IP details cannot be changed at the moment. Please try again soon or contact Exetel support."

Regards

udara
Exetel Staff
Posts: 362
Joined: Thu Dec 17, 2009 11:06 am

Re: Cannot change IP address

Post by udara » Fri Nov 02, 2012 1:13 pm

gcuser wrote:I have the same problem. This has been going on for a while now.

"Your Account IP details cannot be changed at the moment. Please try again soon or contact Exetel support."

Regards
It should be alright now :mrgreen: , it has been corrected
To Log a fault ticket, please click Here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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gcuser
Posts: 2
Joined: Fri Oct 19, 2012 9:11 am
Location: Gold Coast

Re: Cannot change IP address

Post by gcuser » Fri Nov 02, 2012 8:14 pm

Thanks

user13
Posts: 5
Joined: Sun Aug 26, 2012 12:51 pm
Location: australia

Re: Cannot change IP address

Post by user13 » Sun Mar 22, 2015 4:01 pm

I get the same message when I try to change my IP address.

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Cannot change IP address

Post by angelos » Sun Mar 22, 2015 4:16 pm

user13 wrote:I get the same message when I try to change my IP address.
I will be able to get this issue resolved. Do you wish to reset your IP? I will be able to get both done simultaneously if you could confirm this.

user13
Posts: 5
Joined: Sun Aug 26, 2012 12:51 pm
Location: australia

Re: Cannot change IP address

Post by user13 » Wed Mar 25, 2015 4:20 pm

angelos wrote:
user13 wrote:I get the same message when I try to change my IP address.
I will be able to get this issue resolved. Do you wish to reset your IP? I will be able to get both done simultaneously if you could confirm this.
The issue has been resolved :)

aussierod
Posts: 43
Joined: Wed Dec 17, 2008 10:53 pm
Location: Qld

Re: Cannot change IP address

Post by aussierod » Sun Dec 17, 2017 2:36 am

I have the same problem.

rehanj
Exetel Staff
Posts: 554
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Cannot change IP address

Post by rehanj » Sun Dec 17, 2017 9:52 am

aussierod wrote:I have the same problem.
I have requested our Development Team to look into this. Will provide you with an update ASAP. In the meantime, do you wish to have your IP Reset? I will be able to get that done manually as well.

rehanj
Exetel Staff
Posts: 554
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Cannot change IP address

Post by rehanj » Tue Dec 19, 2017 5:59 pm

aussierod wrote:I have the same problem.
The issue has been fixed by our Development Team, you should now be able to change your IP address from the Exetel Member's Facility. Please let me know if any further issues persist.

Cheers!

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