EVENT
Browsing issue in TAS this has been linked to the following issues
MTU size on supplier device set incorrectly
Bandwidth issue on supplier link
IMPACT
Some ADSL customers in TAS may experience browsing issues, packet loss, latency.
ETR
Our wholesale supplier is currently investigation the matter. No ETR at the moment.
Browsing Issue - TAS
Re: Browsing Issue - TAS
Our supplies have isolated the issue within their network and are currently in the in the process of finding a solution.
We are awaiting further update and have been given no ETR on this issue.
We are awaiting further update and have been given no ETR on this issue.
Re: Browsing Issue - TAS
Our suppliers have found the issue to be with a inter carrier link and are currently in the process of upgrading it.
There is still no ETR.
There is still no ETR.
Re: Browsing Issue - TAS
Update
We are still waiting on our wholesale supplier to complete the work from their end. Still no ETR.
We apologize for any inconvenience caused.
We are still waiting on our wholesale supplier to complete the work from their end. Still no ETR.
We apologize for any inconvenience caused.
Re: Browsing Issue - TAS
Update
We are still waiting on our wholesale supplier to complete the work, we have received a tentative ETR for this wednesday.
We are still waiting on our wholesale supplier to complete the work, we have received a tentative ETR for this wednesday.
"Helping Making a Better World"
Log a fault ticket Here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal
Log a fault ticket Here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal
Re: Browsing Issue - TAS
Update
The issue was identified as contention within our wholesale carrier network. Additional bandwidth was added by our wholesale supplier at 8:30am this morning. We believe the issues experienced since Friday has now been resolved. We are seeing no packet loss and normal latency on circuits tested.
We will continue to monitor the services for the rest of the day especially during the night before we completely mark this as resolved.
The issue was identified as contention within our wholesale carrier network. Additional bandwidth was added by our wholesale supplier at 8:30am this morning. We believe the issues experienced since Friday has now been resolved. We are seeing no packet loss and normal latency on circuits tested.
We will continue to monitor the services for the rest of the day especially during the night before we completely mark this as resolved.
"Helping Making a Better World"
Log a fault ticket Here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal
Log a fault ticket Here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal
Re: Browsing Issue - TAS
We have currently identified a new issue and are working towards a resolution for it with our suppliers.
However currently for those that can easily do it or with some assistance for the manual, please set the MTU to 1400 on your modem WAN link. This will assist with browsing issues.
This is not a permanent fix, however it is currently a workaround for browsing issues many are experiencing.
We will update once our suppliers have provided a permanent fix for this issue.
However currently for those that can easily do it or with some assistance for the manual, please set the MTU to 1400 on your modem WAN link. This will assist with browsing issues.
This is not a permanent fix, however it is currently a workaround for browsing issues many are experiencing.
We will update once our suppliers have provided a permanent fix for this issue.
Re: Browsing Issue - TAS
Issue is with the IP NOC team, we are still awaiting an update for the MTU issue.
Re: Browsing Issue - TAS
We are still awaiting action from our suppliers, currently there is no update on their plan for restoration as they are still investigating where the source of the issue is.
Re: Browsing Issue - TAS
Update
As per our wholesale carrier ETA for fixing the MTU issue is by 6:00AM (EST), tomorrow.
As per our wholesale carrier ETA for fixing the MTU issue is by 6:00AM (EST), tomorrow.
Re: Browsing Issue - TAS
Update
We have just been updated - The fix did not work, our suppliers had to roll back changes and replan. We have not been updated update yet for the ETR or their next attempt to fix this issue.
We have just been updated - The fix did not work, our suppliers had to roll back changes and replan. We have not been updated update yet for the ETR or their next attempt to fix this issue.
Re: Browsing Issue - TAS
Update
As per our wholesale carrier NEW ETA for fixing the MTU issue is by 6:30AM (EST), Saturday 03/11/2012.
As per our wholesale carrier NEW ETA for fixing the MTU issue is by 6:30AM (EST), Saturday 03/11/2012.
"Helping Making a Better World"
Log a fault ticket Here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal
Log a fault ticket Here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal
-
thejeg
Re: Browsing Issue - TAS
Hi All,
If you are still experiencing any problems with your service, or need any help, please call our support engineers on 1300 788 141, Option 2, anytime between 08.30 am and 11.00 pm AEST, or email residentialsupport@exetel.com.au at any time.
We apologize for any inconvenience caused.
If you are still experiencing any problems with your service, or need any help, please call our support engineers on 1300 788 141, Option 2, anytime between 08.30 am and 11.00 pm AEST, or email residentialsupport@exetel.com.au at any time.
We apologize for any inconvenience caused.