Very slow ADSL2 connection!

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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Farid
Posts: 42
Joined: Tue Oct 07, 2008 7:41 pm
Location: Sydney

Very slow ADSL2 connection!

Post by Farid » Thu Mar 28, 2013 2:20 pm

Hi. My ADSL2 connection is at 800kbs/s [has been like this all day!] Can you please tell me what is wrong?
Regards,
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stevecJ
Exetel Staff
Posts: 1063
Joined: Wed Jan 06, 2010 9:48 am

Re: Very slow ADSL2 connection!

Post by stevecJ » Thu Mar 28, 2013 7:07 pm

Farid wrote:Hi. My ADSL2 connection is at 800kbs/s [has been like this all day!] Can you please tell me what is wrong?
Regards,
Hi,

We have performed a port reset to your connection, therefore could you please connect the modem directly to the wall socket and retest the speed.

If you still experiencing slow speeds, please conduct couple of speed tests via' www.exetel.com.au/speed' and drop an email to 'residentialsupport@exetel.com.au' for further investigations.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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Farid
Posts: 42
Joined: Tue Oct 07, 2008 7:41 pm
Location: Sydney

Re: Very slow ADSL2 connection!

Post by Farid » Sun Mar 31, 2013 1:35 am

The problem appears to have been fixed!
Many thanks.
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stevecJ
Exetel Staff
Posts: 1063
Joined: Wed Jan 06, 2010 9:48 am

Re: Very slow ADSL2 connection!

Post by stevecJ » Mon Apr 01, 2013 8:45 am

Farid wrote:The problem appears to have been fixed!
Many thanks.
No worries. Glad to hear that the issue has been fixed :)
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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