Recent Packet Loss, High Jitter and High Pings.

[silvestrae]

For the last 48 hours ish my ADSL 2+ connection has been suffering from Packet Loss, High Jitter and High Pings.
Isolation tests have been done as usual and same result.
I usually have an A line quality rating.... However it is currently a C
Just wondering if there is anything you can see or do on your end.

[udara]

I have performed a reset on your connection. would you please be able to re-test and let us know if you are still experiencing issues and I have created a ticket for future reference, Ticket ID :6376040.

[mightymatt]

Im having the same problem, over the last 24hrs packet loss and ping problems.


Although speedtests show fluctuation too, between my normal 13mbps down to 4mbps.

[mightymatt]

i play alot of online games on American servers, usually get ~175ms ~4ms jitter.

[udara]

Hi mightymatt,

I have just run a line test on your connection and i cannot see any issues on it therefore I have done a reset on it too , would you please be able to see if this make any difference.

I have created a ticket for you too for future reference (Ticket ID: 6376067)

[silvestrae]

Thanks Udara,

Everything is now A.O.K



Much appreciated

[mightymatt]

Hi mightymatt,

I have just run a line test on your connection and i cannot see any issues on it therefore I have done a reset on it too , would you please be able to see if this make any difference.

I have created a ticket for you too for future reference (Ticket ID: 6376067)

Download speed is ok but the ping is terrible. Im off to bed ill just hope it back to normal in the morning . Ill let you know then.

[mightymatt]

huge lag tonight was perfect about 10min ago, nothing has changed on my end, now its barely loading webpages.

[mightymatt]

it was fine all day its weird its turned bad about the same time as yesterday yet i havn't changed anything? could be peak time problems or something?

[mightymatt]

looks like it might have fixed itself, weird it does this on and off.