Cannot download apps or tv shows from iTunes

[Drr24]

I have just switched from to Exetel mobile broadband from vodafone. I have set up my pocket wifi with the exetel apn, and have had no issues with accessing websites, HD YouTube videos, and ABc iview. However, while I can access iTunes and purchase apps and tv shows, they do not download. Is there a step that I have missed or am not aware of that would enable me to download from iTunes?

I have tried changing physical locations and I am able to download using other mobile broadband connections. I am assuming given these circumstances that the issue remains with the setup of my modem.

Any advice would be appreciated.

[kushanw]

Hi Drr24,

Could you please PM me your service number? Also please send the current setup details you have on your modem.

[Drr24]

Hi, I sent a pm but not sure if you got it?

[KavindaS]

Hi, I sent a pm but not sure if you got it?

I will advice the engineer to look in to this and update you.

[kushanw]

Hi, I sent a pm but not sure if you got it?

I have replied you on the same. Please check.