Change To Residential ADSL2+ Broadband with Phone Line Renta

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machine
Posts: 161
Joined: Wed Sep 01, 2004 10:57 am
Location: Wollongong

Change To Residential ADSL2+ Broadband with Phone Line Renta

Post by machine » Thu Oct 17, 2013 10:51 am

Hi,

To change to "Residential ADSL2+ Broadband with Phone Line Rental" plan, would I need to fill out a new application(after cancelling old plan) or can all my details just be retained by Exetel and applied to the new plan with the new phone number?

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remosha
Exetel Staff
Posts: 266
Joined: Tue Feb 08, 2011 8:32 am
Location: Sydney

Re: Change To Residential ADSL2+ Broadband with Phone Line R

Post by remosha » Thu Oct 17, 2013 3:07 pm

machine wrote:Hi,

To change to "Residential ADSL2+ Broadband with Phone Line Rental" plan, would I need to fill out a new application(after cancelling old plan) or can all my details just be retained by Exetel and applied to the new plan with the new phone number?
If the request is to bundle up the telephone line with your existing Exetel ADSL, then you only need to fill out a telephone line transfer order form. You don't have to cancel and submit a new application. If it's a relocation, then a relocation request needs to be submitted via your Exetel Members Facilities > Manage Services > ADSL > Move Service. If it's a telephone number change with your current provider, this might have an impact on your ADSL service. I tried contacting you to understand the situation better but was unable to get through. You may call us on 0280301000 if you would like to discuss the possible options available for you.

machine
Posts: 161
Joined: Wed Sep 01, 2004 10:57 am
Location: Wollongong

Re: Change To Residential ADSL2+ Broadband with Phone Line R

Post by machine » Fri Oct 18, 2013 9:05 am

Might not need to cancel service as I see "New Plans Coming Soon..."

When will these plans be available ?

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remosha
Exetel Staff
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Joined: Tue Feb 08, 2011 8:32 am
Location: Sydney

Re: Change To Residential ADSL2+ Broadband with Phone Line R

Post by remosha » Fri Oct 18, 2013 11:43 am

machine wrote:Might not need to cancel service as I see "New Plans Coming Soon..."

When will these plans be available ?
The new plans should be available in your Exetel Members Facilities in a couple of months.

machine
Posts: 161
Joined: Wed Sep 01, 2004 10:57 am
Location: Wollongong

Re: Change To Residential ADSL2+ Broadband with Phone Line R

Post by machine » Fri Oct 18, 2013 7:31 pm

Well why put "new plans coming SOON..." up on your website if it's months away

FWS, Christmas will be here before that and I could die waiting for exetel to do somethin, except make crap statements like "coming soon"

Leaves me no choice but to cancel my current plan at 11.00am 21/10/2013

AND

Apply for new plan at 11.01am 21/10/2013

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