Reconnecting Mobile Service

Mobile phone plans, SIM card activation and porting issue
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aphasia
Posts: 43
Joined: Fri Aug 15, 2008 1:22 am
Location: melbourne

Reconnecting Mobile Service

Post by aphasia » Mon Oct 28, 2013 3:03 pm

hey

had issue with payment on account due to old Credit Card. i've updated account with new card and payment is now up to date.
unfortunately my mobile now is 'unregistered' on network.
can i get a time-frame when my mobile (SIM) will be able to access the network again?

cheers.
"Arguing on the internet is like running in the Special Olympics. Even if you win, you're still retarded".

stevecJ
Forum Admin
Posts: 1041
Joined: Wed Jan 06, 2010 9:48 am

Re: Reconnecting Mobile Service

Post by stevecJ » Mon Oct 28, 2013 3:16 pm

aphasia wrote:hey

had issue with payment on account due to old Credit Card. i've updated account with new card and payment is now up to date.
unfortunately my mobile now is 'unregistered' on network.
can i get a time-frame when my mobile (SIM) will be able to access the network again?

cheers.
Hi,

Could you please PM me your mobile number so that I could check on this for you :?:
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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Exetel Support Portal
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aphasia
Posts: 43
Joined: Fri Aug 15, 2008 1:22 am
Location: melbourne

Re: Reconnecting Mobile Service

Post by aphasia » Mon Oct 28, 2013 3:48 pm

thanks steve, PM sent.
"Arguing on the internet is like running in the Special Olympics. Even if you win, you're still retarded".

stevecJ
Forum Admin
Posts: 1041
Joined: Wed Jan 06, 2010 9:48 am

Re: Reconnecting Mobile Service

Post by stevecJ » Mon Oct 28, 2013 4:17 pm

aphasia wrote:thanks steve, PM sent.
Hi,

Got the PM and I have already passed it to the billing team. They will provide you an update soon.

Ticket ID: 7253807
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================

aphasia
Posts: 43
Joined: Fri Aug 15, 2008 1:22 am
Location: melbourne

Re: Reconnecting Mobile Service

Post by aphasia » Mon Oct 28, 2013 4:27 pm

thanks again.
"Arguing on the internet is like running in the Special Olympics. Even if you win, you're still retarded".

stevecJ
Forum Admin
Posts: 1041
Joined: Wed Jan 06, 2010 9:48 am

Re: Reconnecting Mobile Service

Post by stevecJ » Mon Oct 28, 2013 4:37 pm

aphasia wrote:thanks again.
No worries. :)
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================

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