Call Forwarding - not working

VOIP setup and troubleshooting
thejeg

Re: Call Forwarding - not working

Post by thejeg » Fri Apr 22, 2011 1:29 pm

danmac wrote:Well, i had given up on call forwarding. Many calls and emails to helpdesk did nothing to resolve it...
Then today, by accident i stumbled on something that works for me....
I simply enabled voicemail.
However instead of going to voicemail, in now diverts to the number i had put in using the divert box.

I have brought this to the attention of the VoIP engineers who will be able to check and correct if there is a back end issue causing Call forwarding to malfunction.

But I'm glad your problem is resolved.

IanS
Posts: 268
Joined: Fri Jun 25, 2004 11:32 pm
Location: Newcastle

Re: Call Forwarding - not working

Post by IanS » Tue Nov 19, 2013 5:16 pm

Has the VoIP Call forwarding stopped working or has the phone number changed from 0111<phone #> to something else?

Checking the logs on my VoIP PBX & I'm getting the following:
[Nov 19 16:58:49] VERBOSE[3773] app_dial.c: -- Called SIP/AW/01110409xxxxxx
[Nov 19 16:58:50] VERBOSE[3773] app_dial.c: == Everyone is busy/congested at this time (1:0/1/0)

IanS

KavindaS
Forum Admin
Posts: 2549
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Call Forwarding - not working

Post by KavindaS » Tue Nov 19, 2013 8:38 pm

IanS wrote:Has the VoIP Call forwarding stopped working or has the phone number changed from 0111<phone #> to something else?

Checking the logs on my VoIP PBX & I'm getting the following:
[Nov 19 16:58:49] VERBOSE[3773] app_dial.c: -- Called SIP/AW/01110409xxxxxx
[Nov 19 16:58:50] VERBOSE[3773] app_dial.c: == Everyone is busy/congested at this time (1:0/1/0)

IanS
I have checked your voip service accordingly with our level 2 voip department. Refer below.

*Registered service on zoiper.
*dialled 011104......
*call divert was set without any issues.
*All settings were applied automatically on the back end.
* You may have to check the dial plans/outbound call routes to see why the call is not being connected.

If you have further inquiries about this, drop an email to residentialsupport@exetel.com.au by quoting the reference number 7321444.

Post Reply