New Account and Telephone Different Names

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rooscoota
Posts: 53
Joined: Thu Sep 03, 2009 9:48 am
Location: Central West

New Account and Telephone Different Names

Post by rooscoota » Sat Aug 02, 2014 10:36 am

hellooooo,

ok, here's the thing, I would like to activate a new adsl account at mothers residence and the Telstra phone is in her name, am I able to activate adsl at mothers residence in my name on her behalf and with her permission using my details or does it all have to be in her name. I have a current 10.5 year old account at my residence that I will also be keeping so it will work out to 2 accounts in my name at 2 different locations.

hope this explains it clear enough.

P.S. there's no new topic button in Products and Services thread
since: 03/03/04

kushanw
Exetel Staff
Posts: 171
Joined: Sun Jun 03, 2012 5:18 pm
Location: Australia

Re: New Account and Telephone Different Names

Post by kushanw » Sat Aug 02, 2014 12:27 pm

Hi rooscoota,

I have sent this to our Sales Team.They will get back to you on your query. Reference: 8175035

Mandy
Exetel Staff
Posts: 50
Joined: Fri May 03, 2013 5:15 pm
Location: Sydney

Re: New Account and Telephone Different Names

Post by Mandy » Sun Aug 03, 2014 1:46 pm

Hi Rooscoota,

If your plaining on getting a standalone ADSL service of course it should be fine. However in order to confirm the details for you, it would be great if you could PM your best contact number so that we could get in touch with you.

Regards,
Mandy

rooscoota
Posts: 53
Joined: Thu Sep 03, 2009 9:48 am
Location: Central West

Re: New Account and Telephone Different Names

Post by rooscoota » Mon Aug 04, 2014 12:36 pm

Hi Mandy

PM sent

Thank you.
since: 03/03/04

rooscoota
Posts: 53
Joined: Thu Sep 03, 2009 9:48 am
Location: Central West

Re: New Account and Telephone Different Names

Post by rooscoota » Sat Aug 09, 2014 4:06 pm

still waiting to be contacted.
since: 03/03/04

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: New Account and Telephone Different Names

Post by angelos » Sat Aug 09, 2014 4:45 pm

rooscoota wrote:still waiting to be contacted.
I have advised our Sales team to look into this.

Apologies for the delay.

James
Exetel Staff
Posts: 1990
Joined: Mon May 09, 2005 10:27 pm

Re: New Account and Telephone Different Names

Post by James » Sat Aug 09, 2014 5:10 pm

rooscoota wrote:hellooooo,

ok, here's the thing, I would like to activate a new adsl account at mothers residence and the Telstra phone is in her name, am I able to activate adsl at mothers residence in my name on her behalf and with her permission using my details or does it all have to be in her name. I have a current 10.5 year old account at my residence that I will also be keeping so it will work out to 2 accounts in my name at 2 different locations.

hope this explains it clear enough.

P.S. there's no new topic button in Products and Services thread
Very sorry for the tardy delay.

You are able to order a stand alone ADSL service without notifying the telephone account holder.

rooscoota
Posts: 53
Joined: Thu Sep 03, 2009 9:48 am
Location: Central West

Re: New Account and Telephone Different Names

Post by rooscoota » Sun Aug 10, 2014 9:02 am

thankyou angelos and james for your input.
since: 03/03/04

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